1. How to complain and report a merchant’s stolen images on Taobao

If you complain about the infringement of the other party’s stolen images, we can follow the steps below.

The first step is to log in to Taobao, click "Contact Customer Service", find "My Service Records", select "Picture Theft", and initiate a picture theft complaint.

Copy the product link of the infringing store into the "Other Product Link", upload your own original image, and then click the submit button.

After submission, you need to copy your product link to the corresponding location, and upload other relevant certificates, such as behind-the-scenes pictures and other original pictures, the size of which should not exceed 5M.

After uploading all the content, click Submit, and the complaint is completed. Click "Complaints I initiated" to see the relevant information and status of the complaint.

2. How to complain and report merchants’ low and arbitrary prices on Taobao

There is no violation of the law by merchants’ low or arbitrary prices. The Taobao platform does not support handling complaints directly, so we can do the following: There are several ways to make a complaint.

1. Make an intellectual property complaint through the Alibaba platform

1) Organize the product links to which you want to complain, and log in to the Alibaba Group Intellectual Property Protection Platform.

2) Complain that the other party infringes the brand's trademark rights, provide evidence of the prominent use of the brand's LOGO in the link's main image or description image, and proof of the brand's right to use the trademark.

3) Complain that the other party infringes on brand patents, including appearance patents, invention patents, etc. Patent complaints require submission of qualifications, patent certificates and patent evaluation reports. If it is an invention patent, only the patent certificate is required.

4) Complain to the other party for copyright infringement, provide evidence of misappropriation of official images and text in the linked main image or description image, and art work registration certificate.

2. Purchase appraisal. Purchase products at unfair prices and prepare fake product identification reports to file complaints on the grounds of fake products.

3. Other ways to complain and report merchants on Taobao

Cooperate with third-party price control companies. Professional third-party price control companies deal with issues such as arbitrary prices and infringement in Taobao stores. The more experienced you are, the better you can solve problems. Teacher Ji Bai is a good platform. He has 6 years of practical experience in Taobao's anti-counterfeiting, price control, rights protection, etc., and has helped countless brand owners solve their urgent needs. At the same time, Teacher Ji Bai is also a considerate legal advisor, and you can come to him if you have any questions. consult.