1. Complaint process: Generally, after we receive a complaint about intellectual property infringement, friends do not need to be nervous. Let me first tell you about the entire investment complaint process

2. Credentials for complaint preparation : Friends know the appeal process, and then follow the link below to prepare the corresponding appeal voucher. Click here for the reference path of various types of appeal vouchers

3. Appeal entrance and number of appeals: The appeal path is: Seller Center -Report management-Intellectual property complaints received? The appeal time is within 3 working days. There are a total of 2 appeal opportunities, one before and one after the punishment. The appeal needs to be completed within this time. If it times out, the appeal entrance It will be closed. If you do not appeal before the punishment, it means that you only have one chance to appeal after the punishment. Please be careful, sellers and friends.

4. Complaint processing time: After making a complaint in "Report Management" - "Intellectual Property Infringement Received" complaint, the complaining party (generally the rights holder) will first process the complaint within 3 working days. Respond to the appeal, otherwise the Taobao assistant will not intervene in the review. If the complaining party chooses to withdraw the complaint within 3 working days or fails to apply for intervention within 3 working days, the system will default to the complaining party withdrawing the complaint and the product will be automatically restored. If the complaining party applies for Taobao's intervention, the waiter will review the appeal voucher as soon as possible within 3-5 working days. Whether it is valid or not, the review progress during the appeal period will not be pushed. The staff will review it as soon as possible. Please be patient and pay attention to the waiter's feedback.

Note: If the complaining party times out and fails to respond to the second appeal, it will directly enter the Taobao review stage