Compensation standard for lost parts of rookie station: the courier collection point of rookie station is generally used by courier companies to temporarily store couriers after the consent of consumers and courier collection points. It is difficult for consumers to pursue the compensation responsibility of the courier company or the merchant, but the relationship between the collection courier point and the consumer is a custody contract. If the legitimate rights and interests of users are damaged due to delay, loss, damage or shortage of internal parts, users can claim compensation from the enterprises to which the trademark, name and express waybill belong or the enterprises that actually provide express service.

If the express delivery is delayed, lost, damaged or the internal parts are short, the liability for compensation for the insured express delivery shall be determined according to the insured rules agreed between the express delivery enterprise and the sender; For uninsured express mail, the liability for compensation shall be determined in accordance with the relevant provisions of the civil law. The state encourages insurance companies to develop liability insurance for express delivery losses, and encourages enterprises engaged in express delivery business to take out insurance. Enterprises engaged in express delivery business shall implement information management in the whole process of express delivery, publish contact information, ensure smooth contact with users, and provide services such as business consultation and express delivery inquiry for users. Users who are dissatisfied with the quality of express delivery services may complain to the enterprises that operate express delivery services, and the enterprises that operate express delivery services shall handle the complaints within 7 days from the date of receiving them and inform the users.

Legal basis:

Postal Law of People's Republic of China (PRC)

Article 45 the provisions of this chapter shall apply to the compensation for the loss of mail and remittance within the scope of postal universal service business. The provisions of relevant civil laws shall apply to the compensation for postal losses beyond the scope of universal postal services. The loss of mail refers to the loss, damage or absence of internal parts of mail.

Forty-sixth postal enterprises are not responsible for the loss of ordinary mail. However, ordinary mail losses caused by intentional or gross negligence of postal enterprises are excluded.

Article 47 Postal enterprises shall compensate for the loss of vouched mail in accordance with the following provisions:

(a) if the insured mail is lost or completely damaged, it shall be compensated according to the insured amount; In case of partial damage or shortage of internal parts, the actual loss of the mail shall be compensated according to the ratio of the insured amount to the total value of the mail.

(2) If the uninsured vouched mail is lost, damaged or the contents are short, compensation shall be made according to the actual loss, but the maximum amount of compensation shall not exceed the charges.

Three times; If the registered letter is lost or damaged, it shall be compensated at three times the charge. Postal enterprises shall state the provisions of the preceding paragraph in the notices of business premises and the mail receipts provided to users in a way that can attract the attention of users. Postal enterprises that intentionally or grossly neglect to cause loss of vouched mail or fail to fulfill the obligations specified in the preceding paragraph have no right to invoke the provisions in the first paragraph of this article to limit their liability for compensation.

Forty-eighth postal enterprises shall not be liable for the loss of vouched mail due to one of the following reasons:

(1) Force majeure, except for the loss of insured mail due to force majeure;

(2) Natural attributes or reasonable wear and tear of the posted articles;

(3) The fault of the sender and the receiver.