Consumers who have been defrauded by merchants can ask the merchants to refund one and compensate three, and the compensation is not lower than that in 500 yuan.

Legal basis:

1 Measures for Punishment of Infringement on Consumers' Rights and Interests Article 16 An operator who commits one of the acts specified in Items (1) to (6) of Article 5 of these Measures and cannot prove that he has not deceived or misled consumers is a fraudulent act.

An operator who commits one of the acts in Items (7) to (10) of Article 6 and Article 13 of these Measures is a fraud.

2. Measures for Punishment of Infringement on Consumers' Rights and Interests Article 5 An operator shall not commit any of the following acts when providing commodities or services:

(a) the goods sold or the services provided do not meet the requirements for the protection of personal and property safety;

(two) the sale of invalid or deteriorated goods;

(three) the sale of counterfeit origin, forgery or fraudulent use of other people's factory name, address, tampering with the production date of goods;

(four) the sale of counterfeit or fraudulent use of certification marks and other quality marks;

(five) the goods sold or the services provided infringe upon the exclusive right of others to use a registered trademark;

(six) selling counterfeit or fraudulent use of the unique name, packaging and decoration of well-known commodities;

(seven) adulteration, adulteration in the sale of goods, fake goods, shoddy goods, substandard goods as qualified goods;

(eight) the sale of goods that have been explicitly eliminated and stopped by the state;

(9) intentionally using unqualified measuring instruments or damaging the accuracy of measuring instruments when providing commodities or services;

(10) defrauding consumers of prices or expenses and failing to provide goods or services as agreed.

3. Law on the Protection of Consumers' Rights and Interests Article 55 If an operator commits fraud in providing goods or services, it shall increase the compensation for the losses suffered by consumers as required, and the compensation amount shall be three times the price of the goods purchased by consumers or the cost of receiving services; If the amount of additional compensation is less than that of 500 yuan, it shall be 500 yuan. Where there are other provisions in the law, those provisions shall prevail.