Basic information of the self-inspection report of retail pharmacies: Our store has a business area of 40 square meters, and completed the sales task 10000 yuan in the whole year, including medical insurance credit card 10000 yuan. At present, there are more than 3,000 kinds of health products, and the pharmacy has 2 clerks, including pharmacist 1 and assistant pharmacist 1.
In the process of self-examination and self-correction, we found some good points and some shortcomings.
Advantages:
(1) Strictly abide by the Drug Administration Law of People's Republic of China (PRC) and the Interim Provisions on Basic Medical Care and Medical Insurance for Urban Workers in Shangcai County;
(2) Seriously organize and study the medical insurance policy, correctly publicize the medical insurance policy to the insured, and did not sell any other items that did not meet the payment scope of the medical insurance fund;
(3) The clerk actively and enthusiastically serves the insured and does not sell counterfeit and inferior drugs. So far, no complaints have occurred;
(4) The drugs shall be placed in an orderly manner, clean and hygienic, and the national drug price policy shall be strictly implemented, so that one sign and one price shall be clearly marked.
Existing problems and weak links:
(1) Not skilled in using computer technology, especially the list of new drugs in the store was not maintained in the computer system timely and accurately;
(2) In terms of policy implementation, the salesman's understanding of relevant supporting policies is not comprehensive, the understanding is not in place, and the study is not deep enough, resulting in the actual computer operation not being well implemented;
(3) The service quality needs to be improved, especially for the new special drugs and health care products that have just entered the store, the understanding and publicity of their performance and efficacy are not enough;
(4) The contents of the medical insurance publicity column set in the store were not changed in time.
In view of the above problems, the rectification measures of our store are:
(1) Strengthen the study of medical insurance policies, and often organize salespeople to learn relevant laws and regulations, so as to know the law and abide by it;
(2) Improve service quality, be familiar with drug performance, correctly introduce the usage, dosage and precautions of medical insurance drugs to customers, and give full play to the role of consultants;
(3) Computer operators should speed up the skilled operation training of using computer software.
(4) timely and correctly publicize the medical insurance policy to the insured and serve the insured wholeheartedly.
Finally, I hope that the higher authorities will supervise and guide the daily work of our pharmacy and give more valuable opinions and suggestions. thank you
Self-inspection report of retail pharmacies 2 1. Strengthen leadership, organize drug-related personnel to concentrate on learning, understand the spirit of the document, and operate in accordance with the relevant laws and regulations of People's Republic of China (PRC) and the Drug Administration Law of China;
2. In terms of business scope, there is no out-of-scope operation. All drugs in our store are within a reasonable range, and there are no drugs prohibited by the state from being sold. Purchase from the company in a unified way, do not buy drugs from illegal channels, ensure the quality of drugs, and do not deal in counterfeit and inferior drugs;
3. Staff and training. After all employees are trained by Jiading County Food and Drug Administration, they will be trained in drug administration law, quality management system, business knowledge and other relevant laws, regulations and rules, and establish employee education files;
4. Maintenance, display and storage of facilities and equipment, such as adjustment of wet thermometer, measurement inspection, dehumidification of air conditioner, cleaning of mosquito and fly lamp, etc. Maintenance of refrigerator. Save maintenance records according to the date;
5, drug maintenance, purchase acceptance and maintenance, according to the professional training acceptance and maintenance. Check the specification, dosage form, manufacturer, approval number, registered trademark, expiration date, label description and related documents of the drug, and make records. If prescription drugs and over-the-counter drugs are found to be unqualified, correct them in time and make records.
6, drug sales and services, pharmacies to quality service first, sales staff health examination qualified certificates, business enthusiasm for customer service, wearing a badge and name service. Don't mislead consumers when introducing drugs, and explain the contraindications and precautions to consumers. When the drugs sold in our store are sold according to the relevant regulations, prescription drugs can only be sold with prescriptions issued by licensed pharmacists or professional pharmacists' assistants.
In short, through this inspection, we will take the inspection as an opportunity, make serious rectification and work hard. We will understand the purpose of the document in strict accordance with the spirit of the instructions of the county bureau, satisfy customers and let everyone eat safe, effective and assured drugs. All the staff of the pharmacy thanked the leaders of the municipal and county grain bureaus for their serious work.