BestExpress's customer service number is 95320

On February 29, 2016, "BestExpress", the Du Express brand of BestExpress Group, was officially renamed "BestExpress". Best said that renaming is a systematic project that involves the connection of all business channels, including comprehensive changes in the VI system in LOGO, express lanes, vehicles, etc., and will take a certain amount of time to complete.

It is worth noting that in addition to the name, the customer service hotline of "Baijia Express" will also be upgraded. Currently in the system switching stage. After the switch is completed, the existing "4009565656" hotline will be replaced by the short number "95320" hotline.

Extended information:

With industrial upgrading, higher requirements have been placed on logistics and express delivery services, requiring more flexibility, more precision, and more levels of service quality. At the end of September 2019, Best Express adjusted the number of transshipment centers to 94 based on the traffic flow of the entire network. By straightening the lines and reducing the number of transshipments, it achieved continuous optimization of the network structure and effectively improved the overall timeliness.

From automation, informatization to intelligence, Best makes forward-looking investments in technology to promote smart logistics operations. Combining big data, cloud computing, and artificial intelligence, Best Express gradually achieved improvements in site utilization and intelligent customer service in 2019, as well as optimization in all aspects such as network structure, routing planning, and cargo volume forecasting, boosting the quality and efficiency of the entire network's operations. .

Among them, the information system independently developed by Best is applied to terminal agency points to improve express collection efficiency and reduce labor costs. It plays a core role in solving the "last mile" technological innovation and information synergy of express delivery. Function, allowing a single express shipment to flow faster.

In 2020, Best Express will fully invest in the application of intelligent video technology. Through digital technology, it will realize the full visual transportation and intelligent management of people, vehicles and goods, improve the overall transshipment efficiency, and ensure the safe and fast delivery of express shipments.

Best Express official website-National service hotline