1. What is the overall goal of creating assured consumption in Rugao?

through three to five years' efforts, we will gradually form a relatively scientific and perfect evaluation index system of assured consumption with Rugao characteristics, and gradually establish a brand-new mechanism of consumer rights protection with smooth channels, quick response and efficient operation, so as to build Rugao into one of the most assured cities in the province.

2. what is the guiding ideology for the creation of assured consumption in Rugao?

according to the principle of "government-led, enterprise-oriented, mass participation and social supervision", with the goal of improving the quality of consumption environment in the whole city, mobilize all social forces to participate in the construction of assured consumption system. Through the creation of activities, we will make every effort to create a new image of the city of "Longevity and Relieved Consumption", so that the quality of goods and services can be effectively guaranteed, the legitimate rights and interests of consumers can be effectively protected, and the safety of the city's consumption environment, the integrity of operators and the satisfaction of consumers can be comprehensively improved.

3. what's the significance of developing the activity of creating assured consumption?

first, it is an inherent requirement for promoting local development and building a well-off society to create safe consumption. Second, the creation of assured consumption is the basic platform for effectively solving people's livelihood problems and promoting the construction of a harmonious society. Third, the creation of assured consumption is a powerful starting point for promoting enterprise self-discipline and establishing a long-term mechanism for market supervision. Fourthly, the creation of assured consumption is an effective way to enhance the popularity of urban business districts and blocks.

4. what is the subject of the creation activity?

governments at all levels are the main body and the first person responsible for the creation of assured consumption.

5. what is the main task of the city's assured consumption creation in 29?

Focusing on the fields closely related to people's daily consumption, such as food, medicine, accommodation and entertainment, agricultural materials and agricultural machinery, home improvement materials, tourism, communications, real estate, household appliances, public services, etc., on the basis of consolidating and deepening the results of the pilot project, we will focus on the pilot units and industries, and promote the creation work to more enterprises and industries, especially towns and streets, so as to make more.

6. What is the focus of the creation of assured consumption in 29?

according to the unified deployment of the provincial government on the creation activities, the focus of work in 29 is to promote regional creation.

7. what is the meaning of region creation?

regional creation refers to the activities of creating safe consumption in an administrative region based on administrative divisions. The participants in regional creation are generally streets, towns and villages.

8. what are the specific requirements for region creation?

with townships and administrative villages as the unit, around the creation contents of "organization personnel, scheme standards, promotion measures, propaganda positions and rights protection network", we will extensively carry out the creation activities of "assured consumption towns", "assured consumption streets", "assured consumption villages" and "assured consumption communities" to ensure that the coverage rate of assured consumption creation reaches 1% and cultivate the whole city.

9. what are the principles and work patterns of regional creation?

regional creation adheres to the principles of government-led, departmental implementation, and national participation, and strives to build a vertical connection, horizontal linkage, clear responsibilities, and coordinated promotion.

1. what is the working goal of the area creation?

(1) the regional consumption environment is further optimized; (2) Regional consumers' awareness of rights protection has been further enhanced; (3) The joint force of regional market supervision is further formed; (4) The awareness of honesty and self-discipline of regional operators has been further strengthened.

11. what is the focus of regional creation?

(1) establish and improve the organization for creating activities; (2) Carry out extensive publicity and launch; (3) Actively cultivate and create demonstration activities and advanced units; (4) Earnestly carry out special rectification actions for consumption environment; (5) Establish and improve the rapid handling mechanism of consumer demands.

12. what are the principles and steps of regional creation?

according to the principle of "giving consideration to urban and rural areas, optimizing distribution, guiding by classification and promoting as a whole", and according to the characteristics of different urban and rural areas, the regional leaders attach great importance to the creation of assured consumption and have a relatively good economic foundation, and can organize pilot projects around the creation of towns and streets to carry out related activities as key areas. Pay attention to the selection of towns and streets with regional characteristics and good brand economy development to carry out the pilot project, step by step, enlarge the scope until it is fully opened.

13. How does the assessment work for regional creation work?

the assessment and evaluation of regional creation is based on the assessment and acceptance standard of pilot units for establishing assured consumption in Jiangsu province (for trial implementation) (Su assured consumption creation office [27] No.24) and Jiangsu assured consumption creation activity evaluation system (Su assured consumption creation office [29] No.1), which adopts the methods of grading assessment and hierarchical reporting, and the counties (cities) and districts will take the lead at the end of the year. On the basis of self-test and self-assessment and self-declaration, Nantong Founding Office will evaluate and report it to the provincial Founding Office according to the procedure of "reaching one standard and evaluating one". After the evaluation of the provincial Founding Office, the provincial and Nantong municipal demonstration areas and advanced areas of assured consumption creation activities will be selected respectively.

14. What five aspects should we pay attention to and play a good role in regional creation? The combination of five aspects means that grasping regional creation should be combined with promoting regional economic development and serving rural development; Combined with promoting regional consumption education; Combined with the special rectification of consumption environment carried out by relevant departments; Combined with activities such as the creation of civilized cities and the creation of peace in the region; Combined with the implementation of the evaluation system of the province's assured consumption creation activities.

The five functions mean that we should pay attention to giving full play to the leading role of township governments and sub-district offices in regional construction; Pay attention to the coordination role of relevant functional departments in the region; Pay attention to play a leading role in the demonstration of provincial and municipal activities, advanced industries and units; Pay attention to giving full play to the role of various rights protection institutions; Pay attention to giving full play to the supervisory role of mass supervisors.

15. how to build a long-term management mechanism for regional creation activities?

(1) Highlight normative guidance and build a self-discipline mechanism of honesty; (2) Optimize the consumption environment and build a long-term supervision mechanism;

(3) Perfecting the rights protection network and constructing the consumer rights protection mechanism; (4) Implement the evaluation system and build a scientific evaluation mechanism.

16. how to deepen the creation work with the spirit of pioneering and innovation?

innovate ideas on integrating supervision resources, further rationalize the market supervision mechanism of division of labor and cooperation, improve the protection system of consumers' rights and interests, and form an overall joint force to create a safe consumption environment; Innovate ideas in changing supervision methods, accelerate the transformation of supervision methods from simple and extensive to comprehensive and fine, and change supervision methods from traditional decentralized management to modern information networking, and strive to realize the transformation and upgrading of market supervision; Innovate ideas in creating work assessment, focus on establishing a scientific assessment system, and continuously lead the activities of creating assured consumption to a deeper level; Innovate ideas in system construction, transform the practice of creation into system achievements in time, vigorously promote the construction of social credit system, and accelerate the improvement of long-term supervision mechanism.

17. what are the new measures for Rugao regional creation?

one is to extend and create tentacles. From the creation of centralized consumption places in the past to the expansion of residents' communities, from the original city to towns and villages, a good pattern of creating activity points, lines and areas is formed. Second, the creation work has rules to follow. The contact system for the creation of assured consumption areas was formulated and issued, and the evaluation system for the creation of assured consumption activities was refined and the tasks were decomposed. The regulations and rules for the creation of assured consumption activities and the posters with signs and prompts for assured consumption were printed and posted in the business premises of the pilot areas, so that every operator could consciously abide by the rules and regulations. The third is to pay attention to typical guidance. In taoyuan town, such as cities and towns as a pilot to create a region, focusing on the establishment of town and village organizations, demonstration villages (residential), demonstration schools, demonstration shops, demonstration agricultural products bases, demonstration scenic spots and other demonstration sites to strengthen guidance. The fourth is to improve the level of creation by borrowing stones from other mountains. Organize township leaders in pilot areas to visit and study in other places, broaden their horizons, do a good job in implementation, and strive for practical results. The fifth is to play the role of publicizing the main position. The city establishment office co-organized special columns with Rugao News Media Center and Rugao Radio and Television Station. Use Rugao 12315 consumer rights protection network and citizen mobile phone information platform to create publicity and education. In addition, a large-scale roving exhibition of Rugao assured consumption publicity and education was held, which was included in the implementation project of consumer education for millions of residents.

18. what are the responsibilities of the assured consumption creation office?

under the leadership of the local government, the establishment office should earnestly assume the responsibility of taking the lead in coordination, conscientiously implement the work systems of joint meetings, briefing and linkage, strengthen the contact, communication and cooperation among the member units within the establishment organization, hold joint meetings regularly to inform the progress of the establishment work, study the establishment problems that need to be solved centrally, make overall efforts, ventilate each other in situations, inspire each other in experience, and comprehensively apply the results to continuously improve the effectiveness of the establishment. All member units should earnestly perform their duties of creation, formulate a creation plan that conforms to the actual situation of the department according to their respective functions, and guide and urge the system and related industries to carry out solid activities to create safe consumption.

19. how to implement the evaluation system based on long-term construction?

It is necessary to combine the implementation of the Evaluation System of Jiangsu Province's Assured Consumption Creation Activities with the improvement of the credit system, build a credit evaluation platform for market participants as soon as possible, integrate credit information, and actively implement credit classification management; Combine the implementation of the evaluation system with the improvement of the self-discipline system of enterprises, strive to innovate the supervision system, and urge enterprises to fully implement the self-discipline systems such as incoming goods inspection, obtaining certificates and tickets, purchasing and selling accounts, and delisting from shelves; Combine the implementation of the evaluation system with the construction of excellent corporate culture, so that the business philosophy of safety and law-abiding integrity can penetrate into all management links of the enterprise and all work processes of employees, and strengthen the social responsibility of all walks of life to participate in the creation of safe consumption.

2. what is the main line of Rugao's activities to create assured consumption?

let the common people feel the creation, and let the consumers feel at ease.

21. what are the measures for Rugao city to create safe consumption?

(1) Strengthen organizational leadership and aim at high position; (2) Strengthen publicity and education, and create a creative atmosphere;

(3) Strengthen the typical guidance and demonstrate the exemplary role; (4) Strengthen the joint efforts of departments to purify the market environment; (5) Increase consumer power and improve network construction.

22. what is the brand slogan of Rugao's assured consumption creation activity?

Beautiful as my home, rest assured that consumption depends on everyone!

23. what is the theme of Rugao's assured consumption creation activity?

live as long as possible, and spend with confidence!

24. how to fulfill the responsibilities of the department and improve the creation mechanism?

establish an activity evaluation system in combination with assured consumption, and establish a sound self-discipline mechanism, scientific supervision mechanism and long-term rights protection mechanism. The first is to strengthen the government-led mechanism. The municipal governments are the direct organizers of the creation activities. They should make unified planning, unified deployment and unified inspection of the creation activities of assured consumption, hold regular special meetings, study and deploy the creation work, and ensure that the requirements of the creation activities are truly implemented at the grassroots level. The second is the departmental linkage mechanism. The founding member units should conscientiously perform their duties, formulate a creation plan that is in line with the actual situation of the department according to their respective functions, and guide and urge the system to carry out the activities of creating safe consumption. The third is to create a work supervision and assessment mechanism. Combined with the evaluation system, towns and pilot units, on the one hand, carefully collect, sort out and improve the materials related to the creation activities, on the other hand, solidly carry out a series of activities in combination with their own reality to promote the consumption environment of regions and industries.

25. what are the categories of pilot activities for creating activities?

Carry out the "Five Ones" initiative with one street, one shopping mall (supermarket), one pharmacy, one market and one industry as the main targets.

26. how to actively carry out the creation activities and fully serve the construction of new countryside?

First, we should actively carry out special rectification focusing on rural food safety, agricultural means of production, and "home appliances going to the countryside" commodities, actively cultivate and promote the construction of rural assured food demonstration stores, and safeguard the vital interests of farmers; Second, we should actively organize

the activity of "creating activities to serve agriculture, countryside and farmers", study the consumption problems faced by farmers in the construction of new countryside, and solve the difficulties in rural construction under the new situation. Organize relevant industries and units to carry out delivery, law, technology and culture to the countryside to improve the consumption environment; Third, we should promote the construction of rural consumer rights protection institutions, promote the establishment of harmonious consumer relations, and maintain the stability of rural economic order.

27. what "five unifications" should be achieved to strengthen the management of farm shops?

implement "five unifications" such as unified plaque, unified system, unified logo, unified account and unified commitment.

28. How to improve the consumer rights protection network and unblock the channels for consumers to appeal?

all member units should establish and improve the institutions that accept consumer complaints, seriously accept and investigate consumer complaints and reports, and publicize the complaint telephone number to the public. To further strengthen the construction of consumer rights protection network system, towns, villages, streets, communities and industry associations, large-scale leading enterprises or chain enterprises should establish and improve the rapid handling mechanism of consumer complaints, accept and mediate consumer complaints and consumer disputes in a timely manner, and promote complaint stations (points) to enter communities, villages, shopping malls, markets and enterprises, and strive to realize that complaints cannot go out and cannot be solved. The coverage rate of consumer rights protection network in streets, towns, industry associations and large leading or chain enterprises in the city should reach 1%. Conditional places can hire a group of people who have certain cultural literacy and legal knowledge and are enthusiastic about social welfare undertakings among deputies to the National People's Congress, members of the Chinese People's Political Consultative Conference, responsible persons of enterprises and ordinary people, and set up a team of social supervisors and mediators to create activities to further enhance the efficiency of consumer rights protection services. The handling rate of consumer complaints in the city should reach 1%. 29. What is the theme of 29 determined by China Consumers Association?

China Consumers Association has determined the theme of 29 as "consumption and development".

3. what is the theme of the year of "consumption and development"?

publicize consumption policies, promote consumer rights protection, improve consumer confidence, build consumption harmony and promote economic development.

31. What rights do consumers have when purchasing, using goods and receiving services?

(1) the right to safety; (2) the right to know; (3) the right to choose; (4) the right to fair trade; (5) the right of claim; (6) the right of association; (7) the right to acquire knowledge; (8) the right to be respected; (9) supervision.

32. What are the ways for consumers to protect their rights rationally?

according to article 34 of the consumer law, if there is a dispute between consumers and business operators about their consumption rights, it can be solved through the following five ways: