Don't go to the industrial and commercial bureau to solve it. 123 15 has limited jurisdiction and power. When the limit is exceeded, you must go to the industrial and commercial bureau to solve it yourself.

Several problems in dialing 123 15;

1. When your rights and interests are infringed and the respondent is within the jurisdiction of the administrative department for industry and commerce, you can call 123 15 to complain;

2. When your legitimate rights and interests are infringed during consumption, you can call 123 15 to complain;

3. You can call12315 if you find fake and shoddy goods and "dens" for manufacturing and selling fake and shoddy goods;

4. After dialing 123 15, please answer the questions according to the staff's prompts, truthfully tell the facts, reasons and requirements of the complaint, and tell your name, address, telephone number or other contact information as well as the name, address and telephone number of the respondent.

5. There is a charge for calling 123 15.

Extended data:

Principles of accepting consumer complaints

When accepting consumer complaints, consumer associations shall follow the principle of giving priority to regional jurisdiction and giving priority to hierarchical jurisdiction:

(1) Complaints against consumers shall be handled by the county-level consumer association or its subordinate branch where the defendant is located; Where the defendant's location is inconsistent with his habitual residence, it shall be handled by the county-level consumer association or its subordinate branch in his habitual residence.

(2) If the case involves two or more county-level jurisdictions, it shall be handled by a consumer association with the same name at the next higher level (municipal or provincial level).

(three) the case involves two listed consumer associations, which shall be handled by the Provincial Consumers Association; The provincial consumer association may entrust any consumer association within its jurisdiction to handle the complaints that have been accepted.

(4) Letters and online complaint cases received by provincial consumers' associations can be directly transferred to local consumers' associations, and major and difficult complaint cases can be directly accepted.

(5) If a foreign consumer complains about a domestic business operator, it shall be handled by the consumer association at the county level where the respondent is located; Disputes arising from consumers' consumption in Shanghai, Jiangsu, Hong Kong and Macao in the province may be complained to the consumers' association where the consumers are located.

Baidu Encyclopedia-123 15