Supplier management includes two parts: supplier qualification audit and supplier performance evaluation. The performance evaluation management of suppliers plays an important role in improving the quality of suppliers' supply services. Therefore, it is necessary to establish a supplier performance evaluation system to improve the supplier's supply service level and promote the supplier's development.
I. Qualification and evaluation of suppliers
Supplier management plays an important role in enterprise supply chain management. Effective management of suppliers can improve the supply ability and level of suppliers, improve the supply chain of enterprises and provide continuous supply for the production and operation of enterprises.
1. Supplier qualification review
The qualification audit of suppliers is aimed at enterprises that may develop into enterprise suppliers. It is carried out on the basis of the investigation and analysis of the supply market by the purchaser, and the screening work is carried out according to the evaluation standard suitable for the enterprise itself.
The contents of qualification audit include supplier's qualification, enterprise's management quality, certification system, production and planning, customer service satisfaction and so on. It provides sufficient basis for enterprises to choose suppliers.
2. Supplier performance evaluation
Supplier performance evaluation is a regular or temporary monitoring and evaluation of the supply performance and ability of existing suppliers of enterprises. In the previous supplier assessment, only the quality of goods provided by suppliers was checked to see if the quality of goods met the standards. Now it is necessary to establish a complete supplier performance evaluation system for the supervision and assessment of suppliers.
This system includes quality index, supply index, economic index and service index.
Second, the content of supplier performance evaluation
1. Basic principles
The management of supplier performance evaluation should follow certain principles. First of all, the performance appraisal management of suppliers should be continuous, and the completion of supply targets should be checked regularly according to the plan, which will make suppliers feel nervous. When suppliers know that they will face regular inspections, they will pay more attention to quality audit when supplying goods.
Secondly, when evaluating the performance of suppliers, we should proceed from the overall situation and comprehensively consider the overall operation of enterprises and suppliers themselves; Finally, because the performance of suppliers is particularly vulnerable to other external factors, it is necessary to comprehensively consider various influencing factors in performance evaluation before evaluating the real performance level of suppliers.
2. System indicator
In order to comprehensively and objectively evaluate the performance of suppliers, it is necessary to establish a systematic and comprehensive supplier performance evaluation system, in which various system indicators should be comprehensively considered. The first is the quality index, which is the most basic content in supplier performance evaluation, including the batch qualification rate, sampling inspection qualification rate and inspection exemption rate.
Secondly, the supply index mainly refers to the various performances of suppliers and their own management level, which depends on whether suppliers can deliver on time, how long the delivery time is, and so on; The third is the economic index, which has a great relationship with the supplier's purchase price and cost. Compared with the first two indicators, the changes of economic indicators are relatively stable and the assessment period is longer. Moreover, economic indicators are difficult to quantify, and most of them use qualitative evaluation, such as quotation process and price level.
Finally, the service index, the performance evaluation of suppliers can not lack the evaluation of suppliers' services, but also take a qualitative way to evaluate suppliers' service attitude, communication and cooperation, after-sales performance and so on.
3. Incentive mechanism
In order to maintain a long-term good cooperative relationship between supply and demand with suppliers, after making an accurate and reasonable evaluation of suppliers' performance, we should give necessary incentives to suppliers, establish an incentive and guarantee mechanism for suppliers, maintain a win-win cooperative relationship between supply and demand, and ensure the normal operation of supply work. There are many ways for enterprises to encourage suppliers, usually in the following ways:
Price incentives. The incentive effect of price interest on suppliers is obvious. Enterprises can give their suppliers corresponding encouragement in price and distribute the profits in the supply chain reasonably, which is more conducive to the stability and smooth cooperation between suppliers and enterprises.
Order incentives. The order quantity is the most direct expression of how much the supplier benefits, so it is also a very effective incentive for the supplier enterprises to obtain a larger number of orders, and other enterprises in the enterprise supply chain will also need a lot of order incentives.
Goodwill incentives. Goodwill is very important for an enterprise and is the soft power of a healthy market competition. The corporate goodwill of suppliers comes from the evaluation of other enterprises in the whole supply chain and their reputation in the public. Corporate goodwill reflects the social status and influence of an enterprise.
Information incentive. With the advent of the information age, information resources are very important for the survival and development of enterprises. The more information an enterprise has, the more opportunities it will get in the competition, and the easier it will be to get benefits. Therefore, it is necessary to give appropriate information incentives to suppliers.
Eliminate incentives. The survival of the fittest is one of the normal laws of the market mechanism. Eliminating suppliers with the elimination mechanism is to achieve positive incentives through negative incentives, so that suppliers can always be vigilant and provide supply services to enterprises in a better state.
Third, supplier performance evaluation management
1. Conditions for implementing supplier performance evaluation management
Supplier performance evaluation management is the core part of the whole supply chain management. Only when certain conditions are met can it be implemented. The management system should be perfect, the procedures should be reasonable, strict and transparent, and the whole implementation process should be open, fair and just.
If there is unfairness in supplier performance evaluation management, it will not only cause complaints from suppliers, but also damage the cooperative relationship between supply and demand.
The conditions for implementing supplier performance evaluation management are as follows: firstly, the principles that should be followed in performance evaluation management should be established; Establish clear performance appraisal objectives; Formulate specific, clear and comprehensive performance appraisal methods and implementation steps;
Communicate effectively with suppliers on evaluation methods and standards; Set up a special supplier evaluation team; Timely and reasonable supervision of performance appraisal.
2. Implementation of supplier performance evaluation management
The management of supplier performance evaluation is very important for the successful procurement of enterprises, so the implementation of supplier performance evaluation management must be carried out in strict accordance with the performance management plan.
First of all, the selection of suppliers should be particularly strict. Choosing the right supplier will save costs for the enterprise and ensure the normal operation of other production activities. However, if the supplier is not selected properly, it will cause great economic losses to the enterprise and also bury hidden dangers for future work.
Strengthen the construction of supplier performance evaluation management team and conduct comprehensive and systematic evaluation of supplier performance on a regular basis. Formulate a comprehensive and scientific management system, hire professionals to conduct performance appraisal, conduct corresponding performance appraisal on suppliers every month, quarter and year, comprehensively evaluate the quality of suppliers' supply services according to the performance appraisal, and make the choice of staying or staying.
By strengthening the supplier incentive mechanism, we will encourage suppliers in terms of price, order and goodwill, improve their supply quality and performance level, maintain long-term cooperative relations with enterprises, and promote a win-win situation for both supply and demand.
The performance evaluation management of suppliers is very important for the management of enterprise supply chain, so it is necessary to strengthen the performance evaluation management of enterprise suppliers. Performance evaluation management involves a lot of content. When evaluating supplier performance, we should comprehensively consider the influence of various factors on supplier performance, accurately and carefully evaluate supplier's supply services, and improve supplier's supply quality and service level.
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