Because the commodity problems described by the buyer are visible to the naked eye, the buyer needs to provide the physical pictures of the commodity problems as evidence. It is recommended to ask the buyer for the corresponding documents before making further judgment. If the buyer proves that it is valid, the refund is supported, and the freight is borne by the merchant regardless of whether the goods are in good condition or not.
Extended data
If the buyer fails to provide evidence/the evidence is invalid: the merchant needs to provide evidence, and the merchant needs to provide its own brand trademark registration certificate/(power of attorney+purchase invoice/purchase list/import declaration form)/material inspection report.
(1) The merchant's certificate is valid, and Taobao will inform the buyer to disprove it: the materials provided or the test certificate is inconsistent. At this time, if the certificate provided by the buyer is valid, it supports the refund of return, and the freight is borne by the merchant, regardless of whether the goods are in good condition or not, the inspection fee is borne by the seller;
(2) If the buyer fails to provide evidence/the evidence is invalid, Taobao will reject the buyer's refund application, and the testing fee will be borne by the buyer; If the proof of the merchant is invalid, the buyer will be supported to return the goods for refund, and the freight will be borne by the merchant regardless of whether the goods are in good condition or not.