Sample summary of special rectification work in the tourism market
In order to promote the development of the tourism industry in our county, in accordance with the requirements of the "Notice of the State Industrial and Commercial Bureau on Carrying out Special Rectification Work in the Tourism Market", the county Based on its industrial and commercial functions, the Industry and Commerce Bureau has carried out in-depth special rectification work on the tourism market, starting with food, accommodation, transportation, travel, shopping, and entertainment. The progress report is now as follows:
1. Attach great importance and organize implementation
Our bureau leaders attach great importance to it, formulate plans, and establish special rectification leaders for the tourism market The team has an office in the market unit and is responsible for daily work. All offices cooperate with each other, implement responsibilities, and strive to achieve a significant improvement in tourism order, a significant reduction in tourism complaints, a significant increase in tourist satisfaction rates, a significant improvement in tourism service and management levels, and an improvement in the level of credit construction and management in the tourism market.
2. Strictly control market access and promote the prosperity and development of market entities
First, lower the threshold and relax registration. In accordance with the provisions of relevant laws and regulations, except for matters involving pre-approval, the pilot work requirements of "licensing first and then certificate" shall be adhered to, and the registration work of tourism market entities shall be carried out in accordance with the law. The second is to gradually implement the credit information disclosure system for market entities. Real-time input of market entity establishment, change, deregistration, annual report and other business data, and include tourism market entities in grid management. The third is to effectively perform market supervision functions, comprehensively control unlicensed and unlicensed business operations, promote and standardize the economic order of the tourism market, and promote a good market environment.
3. Give full play to its functions and carry out the "Trademarks to Promote Development" activities
Our bureau guides business entities to apply for registration of commodity trademarks and service trademarks, from trademark inquiry, name determination, graphics Provide comprehensive guidance and assistance in design, comprehensive coordination and other aspects. At present, we have helped the County Xiangbala Tibetan Incense Co., Ltd. to apply for the registered trademark "Bamshan Tibetan Incense" (accepted) and helped it complete the packaging design and put it on the market, so that the product can be recognized by the county party committee and the government, and win project support for the enterprise. Promote enterprise development. Based on the trademark function, our bureau will assist enterprises to gradually complete the creation of tourism product brands.
3. Strengthen market inspections to ensure the order of tourism market operations
Our bureau has overcome difficulties such as lack of manpower and increased market inspections, especially during the "May Day" and "National Day" During the golden period of tourism, we will strengthen the supervision of accommodation, catering, local products, ethnic products, refined oil and other industries, and severely crack down on illegal activities such as shortfalls, extortion, cheating and selling off goods.
4. Smooth channels for consumer rights protection and safeguard the rights and interests of operators and tourists
Our bureau relies on the "12315" complaint station and "one meeting and two stations" to strengthen the supervision of 12315 staff and professional training for liaison officers at liaison stations and service stations to continuously improve the quality of consumer rights protection. In accordance with the work requirements of "all complaints must be accepted, complaints must be investigated, and complaints must be resolved", build a negotiation and mediation platform for consumers and operators, actively promote reconciliation, increase the complaint handling rate, and effectively protect the legitimate rights and interests of tourists. . During holidays, dedicated personnel will be arranged to be on duty. Once there are consumer complaints, they will be dealt with immediately to effectively protect the legitimate rights and interests of tourism consumers.
5. Increase the publicity of the new "Consumer Law", "New Trademark Law" and other relevant laws and regulations
Carry out daily supervision, "3.15" publicity and other activities to operators Promote the new Consumer Law, the New Trademark Law and other relevant laws and regulations, actively advocate the concept of honest management, improve operators' awareness of self-discipline in law-abiding operations, and create a civilized and harmonious consumption environment. The second is to take various forms such as distributing materials, on-site consultation, visiting schools, communities, temples, etc., taking the "3.15" Rights Protection Day and "4.26" Publicity Day as an opportunity to carry out in-depth and colorful publicity activities to let consumers and Operators understand their rights and obligations and better safeguard their legitimate rights and interests.
Up to now, our bureau has carried out 20 daily inspections and special inspections, dispatched 55 personnel/time, inspected 52 hotels/times, 115 catering operators/times, and refined oil stations 50 households/time, 85 households/time of local specialty and ethnic goods stores, applied for a registered trademark, and distributed more than 300 copies of promotional materials. ;