Hello: 12315 is managed by the State Administration for Industry and Commerce. On March 15, 1999, the State Administration for Industry and Commerce, with the strong support of the former Ministry of Information Industry, decided to set up a dedicated telephone number nationwide to specifically accept consumer complaints and reports.

When consumers' rights and interests are infringed upon, when the respondent is under the jurisdiction of the industrial and commercial administration department; when consumers' rights and interests are infringed upon during consumption; when consumers discover counterfeit and shoddy goods and "dens for manufacturing counterfeit and shoddy goods" "When consumers find false advertising and deceive consumers, please call the 12315 complaint and reporting hotline, which will help mediate disputes. If any illegal activities are found, they will be investigated and punished in accordance with the law. The national 12315 platform integrates the original five complaint and reporting hotlines and platforms, namely industrial and commercial 12315, quality inspection 12365, food and drug 12331, intellectual property 12330, and price supervision 12358, to provide unified, all-weather services for complaints and reports, which symbolizes "Internet + supervision" New breakthroughs have been made to better unblock consumer complaint reporting channels. The 12315 Internet platform was launched on March 15, 2017. This is another major measure to promote Internet + government services, marking that my country’s industrial and commercial and market supervision departments have entered the era of Internet + consumer rights protection. The Consumer Association accepts complaints from consumers and implements the principle of geographical jurisdiction and hierarchical jurisdiction. Letters and online complaints received by the provincial consumer association can be directly transferred to the local consumer association for processing, and major and difficult complaint cases can be directly accepted. Complaints by foreign consumers against domestic operators shall be handled by the county-level consumer association where the respondent is located; disputes arising from consumption by consumers in Shanghai, Jiangsu, Hong Kong, and Macao may be lodged with the consumer association where the consumer is located. When your rights and interests are infringed upon and the respondent falls under the jurisdiction of the industrial and commercial administration department; when your legitimate rights and interests are infringed upon during your consumption; when you discover counterfeit and shoddy goods and "dark dens" for the production and sale of counterfeit and shoddy goods "When you call the complaint reporting hotline 12315, we will help you mediate the dispute; if any economic violations are discovered, we will investigate and deal with them in accordance with the law.

To sum up, the 12315 hotline is managed by the State Administration for Industry and Commerce and is also a platform for consumer complaints and reports. The scope of 12315’s responsibilities is mainly a complaint platform when consumers’ rights and interests are violated.

Legal Basis "Regulations on Industrial and Commercial Administration Offices" Article 6 The responsibilities of industrial and commercial offices include:

(1) Handle the registration of enterprises within the jurisdiction that are registered and managed by the district or county industrial and commercial bureaus Review procedures for initial review, annual inspection, and license renewal, and supervise and manage enterprises approved and registered by the district and county industrial and commercial bureaus;

(2) Manage the markets within the jurisdiction and supervise market trade and economic activities;

(3) Supervise and inspect the conclusion and performance of economic contracts within the jurisdiction, and mediate economic contract disputes;

(4) Accept, preliminary review, and report the opening and changes of individual industrial and commercial households within the jurisdiction , application matters for closure of business, supervise and manage the production and business activities of individual industrial and commercial households;

(5) Guide enterprises, institutions and individual industrial and commercial households within the jurisdiction to correctly apply for trademark registration, and supervise their use of trademarks Management;

(6) Supervise and manage advertisements set up and posted within the jurisdiction;

(7) Collect and hand over various industrial and commercial fees and fines and confiscations in accordance with regulations;

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(8) Promote industrial and commercial administrative laws, regulations and relevant policies;

(9) Other industrial and commercial administrative responsibilities stipulated in laws and regulations.