First of all, we must produce evidence to prove that as a seller, we did not sell fakes, so the most important part of the success of the complaint is that we did not sell fakes, which is the premise.

When the seller is complained, the system will send a message to the owner Want Want. If the message has been checked, it doesn't matter. You can check the punishment for us in the seller center-physical examination center. Moreover, this appeal has limited effect, and you can't appeal after it expires.

The next step is the important link of proof. Click on the message of punishment, and there will be a sentence "I want to appeal" later. You can check the reasons for the other party's complaint handling before appealing. Selling fake and shoddy products is often accompanied by the punishment of infringing intellectual property rights, so you should prescribe the right medicine and find the corresponding evidence.

When sorting out the evidence, choose the reasons for the complaint. For example, the goods we sell have formal purchase vouchers-sales licenses-authorization documents and other materials, which are organized into compressed packages, the size of which cannot exceed 5M, otherwise they will not be submitted.

The next step is to wait for the complainant to continue to prove that the seller is selling fakes. The next step is to wait for Taobao's intervention and make a fair judgment. As long as Taobao sellers don't sell fakes, they will deduct the previous punishment for the store and automatically restore the goods off the shelf.

I hope I can help you!