JD.com’s customer service phone number is 950618.

JD customer service after-sales features:

1. 7-day no-reason returns

Customers purchase JD.com’s self-operated products within 7 days (including 7 days, from the customer’s receipt) (calculated from the date of purchase), returns can be made without any reason as long as the goods are in good condition. (Except for some products, please see the details of each product for details)

2. Door-to-door pickup after sales?

The customer purchases JD.com’s self-operated products within 15 days (including 15 days, from the customer’s receipt) (calculated from the date of the product) due to quality issues, if you submit a return application and it is approved, JD.com provides free door-to-door pickup service within JD.com’s self-operated distribution range. Exceptions include statutory holidays, power outages, weather and other force majeure situations.

3. 100-point after-sales service

If a fault occurs within 15 days of the customer purchasing JD.com’s self-operated products (calculated from the date the customer receives the product), JD.com’s after-sales service department will receive the faulty product And if it is confirmed that it is a quality failure (subject to the National Three Guarantees Law and other relevant laws and regulations), the timing will start.

Processed within 100 minutes (working hours are Monday to Friday, 9:00 to 12:00 am, 13:00 to 18:00 pm, except statutory holidays, power outages and other situations where normal processing cannot be processed) After the customer's after-sales problem has been solved, the sign of completion is that a replacement order, reissue order, compensation application or refund application has been submitted for the customer (refunds through postal services depend on the service speed of the third-party refund platform).

Extended information:

Jingdong’s 7-day no-reason return standard for self-operated products

1. Within seven days from the date of signing for the goods (according to the second days), if the product is in good condition, you can apply for a 7-day no-reason return.

Integrity standard: If the original quality and functions can be maintained, and the product itself, accessories, and trademarks are complete, the product is deemed to be in good condition.

2. If the gift is lost, the gift fee will be deducted from the refund.

3. Due to product attribute issues, some products do not support 7-day no-reason returns. For details, please check the product details page introduction and after-sales policy.

Jingdong official website-Jingdong customer service hotline

Jingdong official website-help center