First of all, you can check the rules, types, start and end time, scoring and other detailed information of violation punishment in your account, and you can also check the specific reasons of punishment in "Warm Tips". At the same time, you should pay attention to relevant emails and notices in the station. After understanding the reasons for being complained, you can investigate according to related matters to see if you are infringing.
There are two situations. First, if you don't have any infringement, you can click on the complained link to lodge a complaint, and submit your own evidence and written explanation for the complaint. If the other party's complaint is not pressing, the chances of success are still very high.
in the second case, there is indeed infringement. Even if you complain, it is useless. You can only take the infringing products off the shelves, and don't do this kind of infringement again. Call the complainant to communicate. Although the complaining company has left a phone number, it will not answer it because it doesn't want to cancel the complaint at all. Of course, it does not rule out that some complainants will agree to cancel after patiently communicating and understanding the situation.
Trademark infringement refers to: the actor uses the same or similar trademark on the same or similar goods without the permission of the trademark owner, or other acts that interfere with or hinder the trademark owner from using his registered trademark and damage the legitimate rights and interests of the trademark owner. The infringer usually has to bear the responsibility of stopping the infringement, and the actor who knows or should know that it is an infringement has to bear the responsibility of compensation. If the circumstances are serious, they shall also bear criminal responsibility. So be careful not to use other people's registered trademarks at will.