You can contact the Industrial and Commercial Bureau or (315) Consumer Association. The Consumer Association is guided by the Industrial and Commercial Bureau.

Difference: The Industrial and Commercial Bureau is an administrative unit of the country and has law enforcement power. Penalties can be imposed for violations against consumers. Consumer associations have no law enforcement power and can only mediate consumer infringements and are not mandatory.

The China Consumers Association was established in December 1984 with the approval of the State Council. It is a national social organization that conducts social supervision of goods and services and protects the legitimate rights and interests of consumers. Consumer associations and other consumer organizations are social organizations established in accordance with the law to conduct social supervision of goods and services and protect the legitimate rights and interests of consumers. 12315 is the consumer complaint reporting hotline.

The Industry and Commerce Bureau is a national law enforcement agency that conducts market supervision and management and related administrative law enforcement in accordance with laws and regulations.

As of 2016, there are more than 3,000 consumer associations at or above county level across the country, including 31 provinces, autonomous regions, and municipalities directly under the Central Government. There are 156,000 grassroots network organizations such as Consumers Association branches in rural towns and urban streets, supervision stations, liaison stations and other grassroots network organizations established in village committees, neighborhood committees, industry management departments, colleges and universities, factories and mines, and voluntary supervision members and more than 100,000 rights protection volunteers. The organizational structure of the China Consumers Association is the Board of Directors. The daily work of the association is undertaken by the permanent office, with the secretary-general and deputy secretary-general responsible for full-time management and reporting to the president. The China Consumers Association is funded by government funding and social sponsorship.

Reference materials: Baidu Encyclopedia: State Administration for Industry and Commerce, Baidu Encyclopedia: China Consumers Association