To complain about Pinduoduo platform, you can dial 12315. In accordance with the relevant requirements of the central government, the market supervision department has integrated the original industrial and commercial 12315, the original quality inspection 12365, the original food and drug 12331, the original price supervision 12358, and the original intellectual property 12330 hotlines into the 12315 hotline and the national 12315 platform. In accordance with the provisions of laws, regulations and rules such as the "Consumer Rights and Interests Protection Law of the People's Republic of China" and "Interim Measures for the Handling of Complaints and Reports on Market Supervision and Administration", complainants can make complaints to the market regulatory authorities regarding consumer rights disputes through this platform .

The content of the complaint is the act of a consumer purchasing, using goods or receiving services for daily consumption, having a consumer rights dispute with an operator, and requesting the market supervision department to resolve the dispute.

The content of the complaint should comply with the format required by the platform, with clear facts and seeking truth from facts. A telephone number and other effective contact information should be provided according to the requirements of the platform and the handling unit, so that the market supervision department can promptly obtain the complaint from the complainant when handling it. connect.

Extended information:

The Internet Supervision Department of the State Administration for Market Regulation stated that it attaches great importance to the issues reported by the media such as the sale of infringing and counterfeit goods on the Pinduoduo platform, and has requested the Shanghai Municipal Administration for Industry and Commerce to make an appointment. Talk about platform operators, and require Shanghai and other relevant local industrial and commercial and market supervision departments to conduct serious investigations and inspections on the issues reported by the media and complaints and reports from consumers and trademark rights holders on the Pinduoduo platform, such as the sale of copycat products and imitation of famous brands. .

The Internet Supervision Department of the State Administration for Market Regulation emphasized: Regardless of whether it is a third-party platform or an operator within the platform, as long as it violates the law, it will be severely dealt with in accordance with the law. This authoritative voice from the official side suppressed the noise and supported the demands of consumers.

12315 Official Website - Complaint Instructions

People's Daily Online - Pinduoduo is under investigation, is it unjust or not?