7 sales work summaries

Sales staff maintain good appearance and service attitude, and enthusiastically provide shopping guide and explanation services to customers. How to write a sales work summary? ? Now I will bring you a summary of sales work, I hope you like it!

A complete summary of sales work (Part 1)

1. Summary of work in 20__:

In the blink of an eye, we say goodbye to 20__. Here, As the New Year approaches, when I look back at the road I have traveled and the things I have experienced over the past year, I don’t have too many emotions, not too many experiences, not too many surprises, not too many achievements, but I have a calmer and calmer mentality. .

In more than a year, there have been failures and successes. First of all, I have to thank the company for providing me with such a good platform, allowing me to realize the value and meaning of my life on this stage.

I joined Chengdu Chaoyue Power Trading Co., Ltd. in October 20__. In this year and three months, I went from starting to do logistics to full-time business to running the second batch of peripheral operations next year. Pressure and transformation are inseparable from the mentality of learning and growth. When I first started working in logistics, it was very tiring and hard. Every time I made a little progress, I felt that everything was worth it. I thought about giving up many times. When I wanted to quit, my goal at that time was very clear. I wanted to do full-time business, and I wanted to break through myself. I believed I could do it, and I could do what others could do.

After hard work in July, August, and September, I did it, allowing me to taste the sweetness of a full-time business. I no longer delivered goods or took care of after-sales services. My life seemed to be very relaxed, but it didn’t work. I allowed myself to be too undisciplined and too lazy, which led to insufficient visits, loss of customers, and more customer complaints, which led to a serious decline in my performance in October, November, and December. However, I was not aware of these problems before, thinking that I would not make money if I did not make money. When making money, I didn’t consider logistics, whether the company made money, and had no sense of community. Mr. Wang taught me many times that if I want to be a qualified leader, I must have a sense of community. You should consider the overall situation and don’t be self-centered. I didn’t understand this before and thought that I only work to make money. Whether others can make money has nothing to do with me. Later, after what happened to Tan Bo and Liu Fan, and Chen Yu’s identity Company managers, brothers can't make money, and share their wages with their brothers. These things make me realize why they are better than me now. I lack these. I want to correct this mentality and give full play to my own advantages. Continuously summarize and improve to improve one's own quality. Adjust your mentality, love your work, strive to improve your business level, enhance your business capabilities, and restrain your impetuous emotions. Let yourself go better and farther on the road of sales.

2. Goals for 20__:

20__ is a crucial year for our company’s business development outside the city. For a salesperson who has just come into contact with the second batch of merchants, , is also a year full of challenges, opportunities and pressures. Under the leadership of all leaders, I will work hard to quickly improve my professional skills. After my trip to Guangyuan and Longchang, I felt a lot of pressure in the new year and it also made me more confident because I could learn more business knowledge and sales skills. These are all inseparable from the influence of Transcendence Dynamics on me. Trust me, I will definitely live up to expectations and strive to win the Guangyuan market.

Brothers and sisters of Transcendence, let’s work together! A complete summary of sales work (Part 2)

Soon, the Spring Festival holiday will be announced to be over, and we are about to plunge into intense work. Therefore, we have to make a detailed summary of the work before the year and have a clear plan for the work after the year.

Looking back on the entire 20__ year, the overall feeling seems that I have done nothing. The specific summary has to start with entering Usi Technology. I participated in the interview with Yousi Technology on September 8, 20__, and officially participated in the training on September 9, and started my career in Yousi.

So far, it has been more than five months. Looking back on these five months, except for some performance in December, the performance in the previous three months and January were all bad. It is really scary. Look around you. Some of my colleagues, although their performance is not much, can persist until they have performance every month, and some colleagues can have high performance for several consecutive months. These are what I must learn from them. Through this Spring Festival holiday, I also reflected on my shortcomings and some areas that can be improved. I must actively improve in my work after the new year and make breakthroughs as soon as possible.

At present, I find that I have the following main problems that need to be solved:

① The enthusiasm for work is not high, which is what they often say is not strong.

② Not very passionate and lacking initiative

③ Didn’t do customer relationship maintenance at all

Let me put forward these few points first. I think as long as I put this into consideration in my work after the year Once these points are done and corrected, the work will improve greatly. Among them, I have to emphasize the third point: customer relationship maintenance. I think I really committed a taboo in doing business on this point. There is actually no maintenance of customer relations. This is definitely not a long-term path. Although due to our work, it seems that it is not easy to maintain this aspect, but many excellent old employees have done a good job. The work after the new year must be reflected immediately.

As for my work plan after the year, I don’t want to plan too far now, so I will focus on February and March. After I go to work in February, I will only have about half a month. In the early stage, I may only be able to Do some customer maintenance. I don’t know if there will be any events. No matter what, I must maintain good customer relationships, because I contacted several customers before the year and they all said that they have promotion needs after the year. You must make good use of it. If you can’t win it in February, you must definitely win it in March. Without further ado, I must complete the sales of 50,000 yuan in March! ! On the other hand, for my work after the year, I must try to go out more and meet more customers, so that I can grow. I think this is the only way I can continue this career.

Okay, let’s do this for now. Come on, study more and think more! A complete summary of sales work (Part 3)

This month, we will go to the grassroots level to confirm the flue-cured tobacco production area for next year, and check the sowing status of flue-cured tobacco seeds by tobacco farmers. Solve existing problems in a timely manner and provide technical guidance to tobacco farmers. Prepare in advance for next year’s flue-cured tobacco production. Keep abreast of the renovation status of old rural houses and report farmers’ needs and opinions to superior leaders. In order to better provide them with help, so that grassroots work can be better carried out. According to the existing conditions of our township's geographical environment, the breeding industry has introduced foreign investment. Increase the income of farmers in our township and allow the rural economy to develop more, better and faster. Lay the foundation for the early realization of a well-off life in rural areas. Through this period of work practice, my knowledge has been broadened, my abilities have been tempered, my overall quality has been greatly improved, and I have also learned a certain amount of work experience and adapted to this job.

After more than a month of practice, now I have fully entered the work role and really stood on this job. During this period, I had the opportunity to use the knowledge I learned to solve problems, and I also had the opportunity to discover deficiencies and gain new nutrition. It prompted me to combine book knowledge with practice, deepen my understanding and mastery of theory, and make various theoretical knowledge concrete. "What you learn on paper is ultimately shallow, but you know that you have to practice it." During the work process, I deeply felt the distance between the knowledge I learned and the knowledge needed for practical application. I always thought I had done well in school, but once I came into contact with reality, I realized that I still had a lot to learn. Only then did I truly realize the meaning of "endless learning." This requires continuous understanding and continuous learning at work in order to do everything well.

Over the past month, I have worked hard to do some work, but there are still many shortcomings. Some of them are urgent problems that need to be solved and cannot be ignored. I hope to go deeper in my subjective thoughts. Understand more and fully grasp the situation, and strive to do it at work. You need to be more solid and meticulous in your working methods, combine principles and flexibility well, and improve the quality of your work; there is no end to learning, and a person must Your ability and level are limited, and only through continuous learning can you improve and improve. At work, I often feel the lack of ability and knowledge. I need to further improve my political professional quality and theoretical level, improve my writing level and comprehensive quality, so that I can complete my job satisfactorily and excellently; sometimes the working methods are not appropriate and the considerations are not thorough. I would like to apologize to my leaders and comrades here, and I hope they can forgive me for any shortcomings. Over the past month, I have made significant improvements in my ideological understanding, business and theoretical knowledge. These improvements are the result of the great support and help from my leaders and colleagues. I have learned the hard-working and dedicated spirit from the old comrades. The energetic new comrades have also given me the confidence and strength to work hard, work hard, and work hard. Here, I would like to express my heartfelt gratitude and tribute from the bottom of my heart. I also sincerely hope that in the future work, the township leaders and colleagues will continue to care and support me, and I will not do anything inappropriate in work, life and other aspects. Comrades please forgive me. A complete summary of sales work (Part 4)

1. Analysis of transaction situation:

1. As of July x, *** signed contracts: 270 units, 1-8# sold 53% of the floor. Signed this month: 29 units, sales of 5.74% of buildings 1-8#.

2. Contracted house type statistics table:

All cumulative:

This month:

3. As of July x The contracted area is 2299.03 square meters. The contracted amount is 48,014,559 yuan.

The contracted area this month is 2216.83 square meters. The contract amount is 5466450.92 yuan.

4. As of July x, 892,866.30 yuan in commissions have been withdrawn.

5. Sales rate statistics:

(1) Number of units sold this month/number of units opened: 5.74%;

(2) Sales this month Number of units/Total number of units: 4.14%;

(3) Sales area this month/Sales area in June: 101%;

(4) Reason analysis: Houses sold this month 29 units, the sales area increased by 1% compared with the sales area in June.

The reasons are: first, the impact of SARS has gradually weakened; second, the dispute over occupancy has subsided.

2. Analysis of transaction customers:

1. Age statistics of transaction customers:

2. Statistics of payment methods of transaction customers:

3 , Statistics of household registration status of transaction customers:

4. Statistics of current residence location of transaction customers:

5. Reasons for transaction customers’ house purchase: Customers purchase houses to solve their current living problems and some of the problems. The client wanted to improve living conditions.

6. Statistics on information sources of transaction customers:

7. Characteristic description of transaction customers:

Current transaction customers mainly live in Chaoyang District, accounting for 43% of the total. , followed by Tongzhou District, which accounts for 19% of the total. The age of customers is concentrated between 20 and 30 years old, and the composition of the customer group is obviously younger. More than 80% of home buyers choose bank mortgage payment, and the number of customers making one-time payments increased this month. The proportion of home purchases by non-local customers reaches about 46%. They purchase houses with the intention of improving their living conditions.

3. Publicity and promotion performance statistics:

1. Newspaper advertising performance statistics:

This month we answered 240 calls and received 65 visitors. Due to newspaper advertising 14 sets were sold directly. The total cost of newspaper advertising was 984,172 yuan, the total number of transactions was 123, and the average cost per set was 8,001 yuan.

2. Street sign and stop sign performance statistics:

The total cost of road sign and stop sign promotion is 250,000 yuan. Since the street sign and stop sign advertisement was directly sold, a total of 63 sets were sold, with an average cost of 3,968 yuan per set. .

3. Reason analysis:

Judging from the current advertising feedback, the number of calls to newspaper advertisements is low, especially this month. The main channels for customers to make transactions include street signs, Jinghua, and Wanbao.

4. Price analysis:

The actual average transaction price of customers who have completed transactions is 2,153 yuan/square meter, and the current average price of houses for sale is 2,442 yuan/square meter. A complete summary of sales work (Part 5)

This year's mooncake sales work has ended. Under the correct leadership of the company's leadership team, with the active cooperation of various departments, and with the unremitting efforts of the entire marketing team,_ Although _'s sales work has achieved certain results, we know that we are still far from the leadership's requirements. In order to find gaps, summarize shortcomings, accumulate experience, and lay the foundation for next year's work, the business department has made the following summary:

1. About packaging:

1 Although this year’s inner packaging has been specially designed and is a step forward compared to last year, it still falls short of customer requirements. Consumers have reported that our inner packaging The transparency and brightness are not enough. Their comparison objects are Shang Kang and Jia Jiayou. There are also cakes. Although our individual cakes weigh more than the competing products, they are smaller in appearance than the competing products. The reason is that the competing products’ cakes are thin and large, while ours are thicker and smaller. Next year we should change the mold and make suitable cakes to facilitate market competition. This year, customers generally reported that our packaging products were monotonous, not in series, lacked presentation, and there was a shortage of gift boxes retailing for around 100 yuan, which affected sales in supermarkets. Although the Chinese Red and Joyful Autumn Colors have the Nanjiecun trademark, there are many gift boxes with similar packaging on the market, so there is no difference between them and the competing products. Next year, we will start designing the Nanjiecun special edition in advance, and attach Nanjiecun's corporate culture and distinctive features to the product packaging to form a sharp contrast with competing products, and strive to make customers feel refreshing and value for money after it is launched.

2. About flavors and others

At present, our flavors are few and the varieties are single. Next year, we should work hard on fruits, cereals, sugar-free and other flavors according to market demand. Create new products and form series to meet customer needs. There is also the shelf life. Today's consumers are paying more and more attention to the production date and shelf life. We hope to increase our shelf life to about 100 days with the cooperation of the production and technical departments. Because the production this year is relatively concentrated, in mid-September, the loose cakes we sold were basically produced in August. Consumers have raised a lot of opinions on this and hope that this phenomenon can be changed next year.

3. About price

According to market feedback, most of the loose cakes consumed by the public now range from 2 to 4 yuan. We should also formulate a corresponding price system accordingly. , to cater to the public’s consumer psychology. At present, with our existing packaging, dealers' profits are relatively small, which is in huge contrast with the profits earned by dealers of other brands. If we do not rely on customers' loyalty to us and satisfactory after-sales service, they will be extremely disappointed. Easy to shake. Therefore, we should focus on the future and work out a reasonable profit distribution point, so that they can make money every year, increase their confidence, and stay loyal to the brand.

4. Brand positioning

Although Nanjiecun mooncakes have been on the market for two years, we should have a clear understanding of our position in Henan Province. In addition to being a leading brand in the mooncake markets of Luohe and Nanyang, our performance in other markets is far from adequate. In Xuchang City, our doorstep, despite two consecutive years of market operation, we are now a challenging brand. , in markets such as Zhumadian, Zhoukou, Xinyang and other places, we are not even considered a follow-up brand, but can only be regarded as a filling brand. In Zhengzhou, the provincial capital, although we tried to enter the circulation field this year, our performance was mediocre and we made no achievements. Therefore, our task is very arduous and it can be said that we still have a long way to go.

5. About marketing

Next year, we should learn from Jingpin’s market operation experience and print back-to-back handbags with our own trademarks. We don’t want to be gorgeous, but want to be practical. Because it is needed every year, it can be printed in large quantities to reduce costs. We should also consider printing colorful hanging flags, table surrounds, and Yilabao display racks for hanging in supermarkets and takeout displays to increase consumers' awareness of Nanjiecun mooncakes. We should also consider advertising in local markets. To enhance the brand image and increase product visibility. The Nanjiecun trademark is widely known in Henan Province, but when it comes to mooncakes, few people know it in some markets. We should find a reasonable entry point, create some gimmicks, and then publicize it widely to achieve the goal of being popular among Henan people. *Know the purpose of Nanjie Village mooncakes.

6. About group buying

Now, every mooncake manufacturer is making a fuss about market segments. Because we entered the market late, we can only learn by doing. This year, through Wei We have made some attempts in this area by making a few group purchases without any effort. Next year, we must prepare in advance in this regard, use various human resources, focus on key issues, and strive to achieve success in group purchases. 7. Regarding team building, we will expand the market next year. With the existing business team, some individuals are still lacking in comprehensive quality and personal ability. However, in a team, the shortcoming with the lowest personal ability often determines this. The overall strength of the team. Therefore, improving personal abilities and quality has become the main consideration in the future. From now on, we will start building the business team. Those who are capable will continue to improve, and those who are incapable will step up their studies and recharge. Those who are really not suitable for mooncake sales , we must resolutely adjust our work positions.

8. About network construction

In addition to continuing to consolidate the Luohe and Nanyang markets, next year, we will also continue to conduct in-depth development of existing markets such as Zhumadian and Xuchang. Deep cultivation on the ground and sustainable management. Make the market more detailed and let Nanjiecun Mooncake make a difference in the above markets. In addition, we will also make reasonable plans, develop new markets, and find suitable partners. This year, we learned a lesson in the Zhoukou market. We originally wanted to be a student with a big customer and learn some marketing and sales experience. Now we see In the future, we must cultivate our own customers, such as Li Xigang of Luohe, Yang Chaoying of Xuchang, and Duan Zhaobing of Dengzhou, who can fully understand our intentions and actively cooperate with our actions. As a manufacturer, we can work together to achieve a win-win situation. A complete summary of sales work (Part 6)

1. Sales summary in 20__

In 20__, despite the overall market downturn and weak automobile sales, our company achieved overall results The sales of 200 units was a year-on-year increase of __ in 20__, including 20 units of Jingyi XL, 36 units of Jingyi LV, 23 units of Jingyi SUV, and 40 units of Jingyi X5. The total number of Jingyi models: 119 units; Lingzhi V3 21 units were sold, including 53 M3 units, 7 M5 units, and a total of 81 Lingzhi models.

In 20__, the company increased its advertising efforts and invested heavily online in newspapers, the Internet, etc. Offline, we conducted a supermarket display of Jingyi X5 in Times Jinmao , In addition, we made large-scale promotional materials, which were pasted by our own sales consultants on major road sections and intersections, and we traveled all over Zhangjiakou 4 Districts and __ counties. This year we have successively participated in large-scale auto shows such as the "3.__Parkson Auto Show", "May Day Citizen Square Auto Show", "Mid-Autumn Festival Citizen Square Auto Show", "National Day Citizen Square Auto Show", and Zhangbei and Zhangjiakou Evening News. Auto shows in Shacheng, Yuxian and other counties have not only achieved good sales results, but also effectively improved the visibility of the brand and 4S stores, laying a solid foundation for increasing sales in the future.

At the same time, under the planning of the marketing department, we have carried out a variety of theme activities, including self-driving tours, test drive meetings, group purchase meetings and other forms of activities, and have won a good reputation from new and old customers. and recognition.

I think 20__ is a year of Nirvana and rebirth for Fengxing Auto. At the beginning of the year, the door was blocked and we were unable to operate normally. There was only one sales consultant left, and the monthly sales volume was about 10 units. Almost everyone was worried about the future of the company. I was confused. Finally, after the chairman took over, the situation completely changed. We have a brand new store, the number of sales consultants has stabilized at 4, and there are suitable personnel for important positions such as marketing, back office, and customer service. Monthly sales have doubled. 3 times. Everything from hardware to software has been greatly improved, and the mental outlook of all staff has also been improved. Although there are still many shortcomings, with the support of the chairman and the leadership of Mr. Dong, I am confident to lead our team to complete the task next year. sales targets and various business indicators to create greater profits for the company.

2. Sales Management Plan

1. Breakdown of vehicle sales targets

Breakdown by vehicle type: (Chart: omitted)

Press Time breakdown: (Chart: omitted)

Monthly sales plan: (Chart: omitted)

2. Profit estimate

In order to increase the overall sales of our store next year Regarding the market share of vehicle sales, I will adjust the profit margin of bicycles to about 3.6, of which the profit of complete vehicle sales is 2.4. I will increase the sales of premium products and commercial insurance. Premium products will account for 0.7 of the profit, and insurance will account for 0.5 of the profit. According to this ratio, the average bicycle boutique sales are at least 1,000 yuan, the commercial insurance insurance rate is ≥50%, and loan vehicles account for 10-20% of the total sales.

Based on the average sales price of popular models of 70,000 yuan per unit, the sales department will complete the sales task for next year with a total gross profit of 1.78 million yuan, including 1.18 million yuan for complete vehicles, 350,000 yuan for premium products, and 350,000 yuan for insurance. Profit 250,000 yuan.

When vehicle profits remain low, the only way to achieve good profits is to work hard in other aspects. From the perspective of company management, we set reasonable and clear assessment goals that are directly linked to the personal salary of sales consultants, which provides both pressure and incentive. In addition, it is also indispensable to strengthen the training of sales consultants and enhance sales skills and service awareness.

There are many areas that need to be improved for different projects: 1. Premium products: mainly to increase the types and projects of premium products so that customers have more choices and sales consultants have more options when selling. ; 2. Insurance: The current imperfections in insurance claims in our store have also affected the confidence of sales consultants when selling insurance to a certain extent. Therefore, we will increase the number of claims adjusters and improve the one-stop service of insurance and claims settlement so that sales consultants can have more cases to convince customers when recommending insurance. 3. Auto finance: The main thing is that the sales consultant and the financial manager must cooperate well, control the approval time and the arrival time of the car, try to get the car to the loan, and not occupy the funds for a long time. The skills and success rate of financial managers in filing orders in their daily work are also very important. Training and self-reinforcement learning are necessary.

3. Promotion plan

①Strategy: In order to achieve the sales target for the entire 20__ year, the strategy of next year's promotion plan mainly uses advertising, promotion and public relations and other strategies.

②Implementation plan:

Advertising will mainly focus on website and auto show promotion, supplemented by print media, station signs and other media; promotion will be based on previous price discounts and premium gifts , focus more on small gifts and small gifts to achieve the best results with the smallest investment. In view of the relatively concentrated number of Lingzhi customers, long-term publicity and public relations are carried out for them. The number of group purchases is also a key point in next year's sales tasks and profitability.

4. Staffing

The sales department is staffed as follows: 1 sales manager, 1 back-office salesperson, 1 showroom manager, 2 sales supervisors, 8 sales consultants; Jiazhuang direct-operated store sales manager, 1 sales consultant; 1 marketing manager, 1 planning specialist. Among them, the exhibition hall manager and one sales supervisor also serve as seed lecturers in the sales department.

3. Summary

In the past year, under the correct leadership and strong support of Mr. Dong, the Sales Department has achieved certain results and has achieved certain results in the same industry in Zhangjiakou. It is well-known and has a certain reputation in the minds of customers.

In the new year, while completing the sales tasks well, the sales department should also strengthen the management and standardization of the exhibition hall, improve the overall quality of sales consultants, and lay a solid foundation for achieving more brilliant results in the future. A complete summary of sales work (Part 7)

Holding the numerous fruits, facing the winter sunshine, and full of enthusiasm, we ushered in a new year. For me personally, it was a bumper year, especially in the past 20___ years, I have gained so much and I have so many people to thank. Here, I would like to express my heartfelt thanks to the leaders and employees of our telephone sales department for their care and support! And make a summary of the work in telesales:

1. Work completion status

We have integrated the telesales team. There are currently sales personnel in the channel department and sales personnel in the website department. There are currently people and sales staff in the customer service department; the call system has been launched online, and the inbound and outbound services have been divided into details; sales rules have been formulated, and the product department has cooperated with the product department to conduct multiple telephone sales promotion activities such as professional English, level 4 and level 6, etc. , completed __% of the total performance, including __% of telephone sales of key products. We have specifically done the following tasks:

1. Strengthened training

Strengthened centralized training on product knowledge and discourse. In order to ensure that the training work is completed according to quality and quantity, training materials and teaching CDs are selected according to the majors offered and the needs of the training personnel. The training materials are distributed to the training personnel before the training, so that they are suitable for each person, making it convenient for teaching, review and self-study, which improves the teaching quality and consolidates the teaching results. Teachers should have a clear division of labor and assign responsibilities to everyone.

Each training will be taught by professional teachers according to the schedule. The theoretical explanation is required to be easy to understand, and the implementation is specific and targeted, so that you can understand it at a glance. For example, on x month x day, the teacher conducted professional title English training for us and achieved very good results (I used two sets of numbers before and after the 27th for comparison).

2. Update the system

Hire professional and technical personnel to actively update the call system. Based on the new call system, the inbound consultation phone number is integrated. The number of incoming calls is significantly higher than before the update. rise.

3. Refined division of labor

The incoming and outgoing calls are refined and the division of labor is clarified. In terms of outbound calls, increase the density of outbound calls so that more people can learn about the school and its products, and gain more customer resources for the school. The collaboration between inbound calls and products has been strengthened, and multiple promotional activities have been carried out, achieving good results; in terms of outbound calls, unpaid orders have been followed up, and in terms of student follow-up, the students' progress has been understood in a timely manner and followed up in a timely manner.

Every newly developed student will be tabulated and statistics will be compiled, and the gains and losses of the developed student will be analyzed. We hold monthly meetings to analyze the recent status of students, and make summaries of students who have not completed transactions for better follow-up. For students who have completed transactions, we share our experience in a timely manner for everyone to learn from.

At the same time, we carried out secondary sales to veteran students with equivalent academic qualifications and communicated with them in a timely manner. When launching a new product, we first notify experienced students and obtain their approval before launching it. If they do not accept it, we will make corresponding improvements to meet their needs. We do not regularly conduct return visits to old students. We send greetings and blessings during holidays, and give small gifts on important days to enhance relationships.

In normal times, we also keep in touch with veteran students, care about their conditions, and enhance relationships. If it is convenient, we can visit the old students at home to promote the relationship between us and the old students. Through our efforts, in the past six months, the number of veteran student orders has reached 100,000.

4. Improve the system

In order to better promote the work, we have researched, formulated and strictly implemented the "Telephone Sales Execution Rules", and carried out work execution procedures, performance identification, data security, etc. Strict regulations have been implemented, and illegal operations have dropped significantly.

Dear leaders and comrades, the above achievements are the result of the care and support of the school leaders and the joint efforts of our sales department employees.

These achievements have laid a solid foundation for further accelerating the development of education in our school and creating a new atmosphere from a new starting point.

2. Existing problems and deficiencies

Although we have achieved certain results in our work in 20___, there are still many gaps and deficiencies in meeting the requirements of the leadership. The main ones are as follows: Problems:

1. Inbound calls

Insufficient consultation response capabilities, some courses still lack in-depth consultation capabilities, and it is necessary to strengthen collaboration with products and increase training efforts.

2. Outbound calls

At present, the main daily business is return visits for unpaid orders on the website, and the nature of the business is relatively superficial. In the real sense, there is not enough investment in telephone sales, that is, secondary development of old users and sales by cold calls to new users.

3. Some sell based on their feelings

There is no statistical analysis on the ups and downs of performance, and no statistical analysis on the conversion rate of main products.

4. There was a problem in the team atmosphere

Business competition developed into vicious competition, which directly affected the overall performance.

3. Next steps

New starting point, new hope. Achievements represent the past, and our work will begin a new starting point. In the next step, we will strive to do the following work:

1. Strengthen cooperation and further strengthen training

In the new year, we hope to further strengthen cooperation with the product department, They provide us with product training and help us become senior sales consultants. It is essential for school staff to be familiar with the school's products. In order to develop, the school may have product improvements or launch new products, and often conduct product training to let employees know more about the school's new products, improve employees' work skills, and allow everyone to grow faster.

2. Strengthen data statistics and analysis

Keep abreast of the volume of incoming and outgoing calls, strengthen management based on performance fluctuations, and improve product conversion rates.

3. Actively research and discover sales rules

To guide the development of sales work and create more economic benefits for the school.

The above is my work summary and plan suggestions for the past six months. If there is anything inappropriate, please ask the leader to correct me.

In the new year, we will firmly seize the period of strategic opportunities for education development and do our best to assist salespeople to jointly achieve sales targets. We will all work together, closely combine our own realities, make long-term plans, work hard, stand at a new starting point, move towards higher and better goals, and do our work better! In the near future, I believe that the school will develop better and faster!