Chapter 1 General Provisions Article 1 In order to protect the legitimate rights and interests of consumers, maintain social and economic order, and promote the establishment and healthy development of the socialist market economy, in accordance with the "Consumer Rights and Interests of the People's Republic of China" These regulations are formulated in accordance with the provisions of laws and regulations such as the "Protection Law" and based on the actual conditions of this province. Article 2 Consumers as mentioned in these Regulations refer to individuals and entities who purchase and use goods or receive services for daily consumption needs.

Operators as mentioned in these regulations refer to economic organizations and individual industrial and commercial households that provide goods or services to consumers. Article 3 Consumers enjoy various rights stipulated in the "Consumer Rights and Interests Protection Law of the People's Republic of China". Article 4 People's governments at all levels shall establish an office meeting system for the protection of consumers' rights and interests, which shall be responsible for organizing, coordinating, and supervising relevant administrative departments to do a good job in protecting the legitimate rights and interests of consumers, and supporting consumer associations in performing their functions of protecting the legitimate rights and interests of consumers in accordance with the law. Its daily work is the responsibility of the industrial and commercial administration department at the same level. Article 5 The industrial and commercial administration departments at all levels and relevant administrative departments such as technical supervision, health and commodity inspection, price, and taxation shall protect the legitimate rights and interests of consumers within the scope of their respective responsibilities in accordance with the provisions of laws and regulations.

Relevant state agencies, institutions, and social groups should protect the legitimate rights and interests of consumers in accordance with the law. Article 6 People's courts at all levels shall promptly accept lawsuits filed by consumers and protect the legitimate rights and interests of consumers in accordance with the law. Article 7: News units shall conduct public opinion supervision over behaviors that harm the legitimate rights and interests of consumers. Chapter 2 Operator Behavior Article 8 Operators shall follow the principles of voluntariness, equality, fairness, good faith and credibility when conducting transactions with consumers. Article 9 Operators shall not engage in the following fraudulent acts when providing goods or services:

(1) Employ others or conspire to conduct deceptive sales inducements;

(2) Treat goods or services Providing false on-site demonstrations and explanations;

(3) Adultering, adulterating, passing off fakes as genuine, substandard goods, reducing quantity, or selling expired, spoiled, contaminated goods;

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(4) Using clear price tags or other means to mark deceptive prices;

(5) Deliberately damaging the repaired goods or replacing spare parts that do not need to be replaced;

(6) Selling goods or providing services through false product descriptions, product standards, physical samples, etc.;

(7) Forging the origin of goods, forging or impersonating other people’s factory names, Factory address, engaging in business activities under a false name;

(8) Selling processed products, defective products, foreign products and other goods without marking them;

(9) Forging and registering as someone else’s Trademarks, commodity inspection agency certificates or quality marks such as certification marks and famous quality marks;

(10) Selling imported goods that have not been inspected and subject to statutory inspection;

(11) Passing false Advertising activities, deceiving and misleading consumers;

(12) Other fraudulent behaviors. Article 10 Operators shall not force sales, force services, or force consumers to accept their prescribed prices or other unreasonable conditions. Article 11 When there is a problem with the goods that are guaranteed to be repaired, replaced or returned (hereinafter referred to as the “Three Guarantees”) as stipulated by the state or agreed upon by both parties, the operator shall promptly repair, replace or return the goods. If the product still cannot be used normally after two repairs within the warranty period, the operator shall be responsible for replacement or return and shall not charge any fees. The transportation costs required for large items to and from the goods shall be borne by the operator. Article 12 Operators shall not make unfair or unreasonable provisions for consumers through format contracts, notices, statements, store notices, etc., or damage the legitimate rights and interests of consumers. Article 13 Operators in the strip processing and repairing industry shall indicate the material name, quantity, processing and repairing costs, as well as the specifications, styles, quality and other requirements put forward by consumers and the date of pickup on the receipts given to consumers. . Article 14 If an operator provides goods or services in the form of advance payment, it must perform as agreed. Article 15: If consumers request the return of goods that have been deemed unqualified by the relevant statutory inspection agencies, the operator shall be responsible for the return. Article 16 If the commodities insured by an operator with an insurance company cause losses to consumers, the operator shall directly compensate the consumers for the losses without any shirk. Article 17: Operators providing goods or services must issue invoices or service documents to consumers in accordance with regulations.

Operators shall issue credit cards to consumers in accordance with regulations and consumers’ requirements.

Credit cards are supervised by the Consumers Association, and operators are not allowed to forge or imitate them. Article 18 When a consumer association conducts an investigation based on consumer complaints, operators shall not refuse. Chapter 3 Dispute Resolution Article 19 If consumers and operators fail to reach a settlement through consultation on consumer rights disputes, they may choose to complain, appeal, submit for arbitration, or file a lawsuit on their own. No organization or individual may intervene, prevent, or file a lawsuit for any reason. Make things difficult. Article 20: For complaints arising from consumer rights disputes between consumers and operators, the consumer association shall make a decision on whether to accept or not accept the complaint within 10 days from the date of receipt of the complaint, and notify the parties concerned in writing.

The consumer association shall start investigation and mediation within 10 days from the date of acceptance.

If a settlement agreement is reached through mediation, the consumer association shall send representatives to participate in signing the settlement agreement; if no agreement is reached through mediation, the consumer association shall prepare a document on the main differences between the parties and the association's opinions for retention.