The most malicious way for Tmall to complain about merchants is to make a complaint or report through 123 15. If the legitimate rights and interests are violated but no one complains, it will encourage unscrupulous merchants, especially those who bully customers. After calling 123 15, no matter whether you need to complain or report, you should answer the questions according to the staff's prompts, tell the facts and your demands, and provide your name, address, telephone number and other detailed contact information, as well as the name, address and telephone number of Tmall platform.

Forms of complaints against merchants

Consumer complaints can be made by telephone, letter, interview and internet. No matter what form it takes, it is necessary to clarify the following contents:

The first is the basic situation of the complainant. That is, the complainant's name, gender, contact address, contact telephone number, postal code, etc.

The second is the basic situation of the respondents. That is, the name, address and telephone number of the defendant.

The third is the time, brand, origin, specification, quantity and price of the goods purchased.

The fourth is the specific situation of the damage, the time to find the problem and the process of negotiation with the operator.

Fifth, shopping vouchers, warranty cards, copies of agreements, etc.