Trademark transfer is not accepted. Will the Trademark Office deduct relevant fees?

I am a staff member of a trademark agency. I applied for a trademark transfer before and the documents were not complete enough. The Trademark Office issued a notice indicating that the transfer would not be accepted. I would like to ask if the trademark office will deduct relevant fees if the transfer is not accepted? Our company's finance department has specifically checked the fees deposited with the Trademark Office and found that the trademark transfer fee has indeed been deducted by the Trademark Office. How can I get this fee refunded?

The conclusion that the transfer will not be accepted is the result of the document review process. The application has not been submitted to the financial deduction process, so no fees will be deducted. Fees will be deducted only if the transfer is disapproved. After the trademark agency receives the notice of disapproval of the transfer issued by the Trademark Office, it must send the original notice to the Trademark Office’s finance department for refund. The refund record and electronic deduction details list of the month and sent to the email address provided by the trademark agency.