1. After entering my order, find "Repair/Return" in the common settings on the left, and click the goods you want to return to enter the return.

2. After entering the return page, select "Apply for Maintenance Return" to enter the commodity return application page.

3. After entering the return application page, select "Return" as the service type, submit the quantity, describe the return problem, upload the pictures of the goods in question, fill in the delivery method and the consignee's phone number, and then submit them for approval.

4. After submitting the application, the staff will review it within two to three working days, and you can check the return result in the "Return Repair" record.

Extended data:

7-day unreasonable return standard for self-operated goods in JD.COM. COM:

1. Within seven days from the date of receipt of the goods (counting from the second day after receipt), the goods are in good condition and can be returned for seven days without reason.

Integrity standard: if the original quality and function can be maintained, and the goods themselves, accessories and trademarks are complete, the goods are considered to be in good condition.

2. If the gift is lost, the refund should be deducted from the gift fee.

3. Some commodities can't be returned for 7 days without reason due to commodity attributes. Please refer to the product details page and after-sales policy for details.

JD.COM promises to meet the following conditions: customers can return the goods within 7 days after receiving them, and exchange them within 15 days. Customers can submit a maintenance application online to handle the replacement. The specific return criteria are as follows:

1. Rules for judging actual collection date:

(1) Order for delivery or pick-up by Jingdong Express: subject to the actual receipt date of the customer; ?

(2) Orders not delivered to JD.COM shall be subject to the actual arrival date displayed on the third-party logistics platform. If the third-party partner can't effectively send back the delivery date, JD.COM Customer Service will manually confirm the actual delivery date with the customer according to the distance and other factors.

2. In the case that there is no problem with the goods, JD.COM promises that you can return the goods without reason within 7 days from the actual date of receipt, provided that the return freight is borne by you. All the products sold in JD.COM are brand new. In order to protect the interests of consumers, the following products are not applicable for 7 days without reason to return:

(1) Personal customized goods;

(2) Fresh and perishable commodities;

(3) Digital products such as audio-visual products and computer software that you downloaded or unpacked online; ?

(4) Newspapers and periodicals delivered;

(5) Other goods that are not suitable for return according to the nature of the goods and confirmed by you at the time of purchase.

In particular, the following conditions will not be returned:

1. Any goods not sold in JD.COM (serial numbers do not match);

2. Over-insured goods (goods with a warranty period exceeding three guarantees);

3. Commodity quality problems caused by unauthorized maintenance, misuse, collision, negligence, abuse, liquid intake, accident, alteration and incorrect installation, or tearing or altering labels, machine serial numbers and anti-counterfeiting labels;

4. Unable to provide invoices, warranty cards and other three-guarantee vouchers, or the information of three-guarantee vouchers is inconsistent with the goods and has been altered;

5. Others should not be returned according to law.

JD.COM official website/After-sales Service/After-sales Policy (Self-operated)/After-sales Frequently Asked Questions

Official website, JD.COM/after-sales service/after-sales policy (self-operated)/JD.COM. Self-operated after-sales service.