Generally, after the Amazon platform determines that the store is infringing, the seller will receive the infringing email. Under the policy situation, there are three ways for sellers to deal with infringing emails.

The first type: reconciliation

The settlement is mainly in the case that the shop has been verified for infringement. At this point, the seller can contact the intellectual property owner in time to reach an out-of-court settlement or make compensation through a court decision. If there is no reply from the other party, it is recommended to send emails to the other party several times and keep a record of each sending for collection. If the other party still doesn't reply, you can directly appeal to the platform for ruling. If the settlement conditions are too harsh and the settlement amount is too high when communicating and negotiating with the other party, you can consider suing the court, and the court may reduce the compensation to a reasonable amount.

The second type: responding to the lawsuit

If the seller determines or verifies that there is no infringement or the infringement is not established. We should promptly entrust local lawyers in the United States to conduct infringement analysis and take countermeasures to reduce the cycle and delay in handling intermediate cases.

The third type: ignore.

In this case, novice sellers or shops usually use it more when the value is relatively low or the amount of frozen funds is not high, so they choose not to complain, settle accounts or respond.

Don't panic after receiving the infringing email from Amazon platform. Do a good job in the preliminary investigation, determine the infringing products and infringement problems, collect relevant evidence, understand the main reasons for the freezing of accounts, and then submit relevant complaint materials.