At present, the official of Chow Tai Fook Online Mall has not responded, but when consumers make inquiries, customer service will respond one by one. They said that the gold sold by these cabbage prices would not be delivered. They said it was because the price was wrong. I hope you can apply for a refund, and we will send a specialist to handle it later. I think the main thing is to give you some compensation by phone and let you apply for a refund.

For Chow Tai Fook, this time there was such a huge loophole. It is very likely that the operator made a mistake and accidentally dialed the wrong price in the process of putting the goods on the shelves. Or the operator ignores the activities, which leads to the overlap between the activities of the platform and the activities done by himself. Both discounts exceeded the normal price of the company's goods, so there was a huge loss, which made the goods unable to be sent. In either case, this loophole is basically the fault of the operation, so the operation can't run.

But this is Chow Tai Fook's internal fault and has nothing to do with our consumers. As for the losses suffered by the company, how to punish the operator or whether to ask for compensation is beyond our control. We just need to care about whether Chow Tai Fook will deliver the goods.

Under normal circumstances, everything we buy on these e-commerce platforms must be delivered, which legally constitutes a contractual act. We took this product according to the requirements of the platform, which means that we have concluded this contract. And if the sellers don't deliver the goods, they will have a breach of contract, which will require them to bear corresponding legal responsibilities and compensate for economic losses.

So we can complain about Chow Tai Fook's non-delivery behavior, and we can find the entrance to the complaint under the product page. Generally speaking, if you complain that you don't deliver the goods on a certain platform, you will get 30% of the paid price of the goods. If you delay the delivery, you will get 5% compensation, up to 500 caps. This part of the money is deducted from the deposit paid by the merchants. If the deposit is not enough, it is useless to complain, and the store will not exist.

For merchants on these e-commerce platforms, complaints are very deadly, which may affect their store ratings and rankings, as well as participating in various activities. The store's score is lowered, and it is impossible to participate in activities after ranking. For an e-commerce platform, that is quite serious. This will mean that this store will be greatly restricted, the traffic will become very low, and effective income cannot be obtained. Therefore, Chow Tai Fook definitely does not want to face this situation and will definitely give a corresponding compensation plan.