1. Negotiate and reconcile with the operator. As consumers, we can negotiate with the operator to solve the problem. For example, show the item we purchased to the operator to make sure it is fake. After the other party agrees, we will give a certain amount of compensation.

2. Request mediation from the Consumer Association. We can call 12315 to request mediation from the Consumer Association, report our problems to them, and ask them to help us safeguard our rights.

3. Complain to the relevant administrative departments. When we cannot resolve the problem through negotiation with the operator, we can appeal to the relevant administrative department and report to them that there are quality and other problems with the items we purchased, and then tell them which operator sold it, so that the administrative department can help us safeguard our rights.

4. Arbitration by arbitration institutions. We can defend our rights through arbitration through arbitration institutions. Although this kind of rights protection is a bit troublesome, it has the best effect. We must provide relevant evidence and go to the arbitration institution for arbitration.

5. File a lawsuit with the People's Court. After consumers have their legitimate rights and interests infringed upon, they may file a lawsuit with the People's Court and request the People's Court to conduct a trial in accordance with legal procedures.

In our country, litigation is roughly divided into three forms:

(1) Criminal litigation;

(2) Civil litigation;

(3) Administrative litigation. Litigation brought by consumers whose legitimate rights and interests have been infringed falls within the category of civil litigation.

Article 34 of the "Consumer Rights and Interests Protection Law" clearly stipulates: "If consumers and operators have disputes over consumer rights and interests, they may be resolved through the following channels:

(1) With The operator negotiates and reconciles;

(2) Requests the consumer association for mediation;

(3) Complains to the relevant administrative department;

(4) Based on the The arbitration agreement reached by the parties shall be submitted to an arbitration institution for arbitration;

(5) File a lawsuit in the People's Court.

Reference: China Legal Information Network - "People's Republic of China and the People's Republic of China." Law on the Protection of Rights and Interests of Investors