Triple compensation. Article 55 of the "Consumer Rights and Interests Protection Law": If an operator commits fraud in providing goods or services, he shall increase compensation for the losses suffered by the consumer at the request of the consumer. The amount of the increased compensation shall be the price of the goods purchased by the consumer or the service received. three times the amount of compensation; if the amount of additional compensation is less than five hundred yuan, the amount shall be five hundred yuan. If the law provides otherwise, such provisions shall prevail. If an operator knows that the goods or services are defective but still provides them to consumers, causing death or serious damage to the health of consumers or other victims, the victims have the right to require the operator to comply with Articles 49 and 51 of this Law. Other laws provide for compensation for losses, and the right to demand punitive damages of less than twice the loss suffered.

Extended information: Situations in which consumers can enjoy triple compensation: First, it is judged based on the methods used by operators when providing goods or services. The following acts constitute consumer deception: (1) Selling adulterated, adulterated, fake or substandard goods; (2) Using false or other unfair means to make the quantity of goods sold insufficient; (3) Sales Products such as "disposed products", "defective products" and "substandard products" are falsely claimed to be genuine; (4) False "clearance prices", "sale prices", "lowest prices" and "preferential prices" or other deceptive price representations for selling goods; (5) selling goods with false product descriptions, product standards, physical samples, etc.; (6) not selling goods under their true names and marks; (7) using employment methods Using other methods to induce deceptive sales; (8) Making false on-site demonstrations and explanations; (9) Using radio, television, movies, newspapers and other mass media to falsely promote products; (10) Fraudulent consumption or advance payment; (11) Using mail order sales to defraud the price without providing the goods or not providing the goods according to the agreed conditions; (12) Selling goods through false "prize sales", "refund sales", etc.; (13) ) Acts of defrauding consumers by other false or improper means. Secondly, judge based on whether the operator’s behavior misleads consumers. To judge whether an operator's behavior misleads consumers, general standards should be adopted, that is, based on the cognitive level and identification ability of ordinary consumers. If the behavior is enough to cause misunderstanding among ordinary consumers, it constitutes fraud. If the behavior is not enough to cause general consumers to misunderstand, individual consumers may not claim that fraud has been established by proving that they have indeed misunderstood. Fraudulent behavior by operators will generally cause damage to the legitimate rights and interests of consumers. This kind of damage does not mean that there is actual loss or damage. As long as the operator's behavior is sufficient to mislead consumers by its nature, it can be deemed as fraud. Third, judge from the subjective aspects of the operator’s behavior. Our country's laws do not clearly stipulate that the subjective element that constitutes fraud is intentionality, but from a literal understanding, there should be no doubt that fraud is an act of concealing the truth and misleading consumers into being deceived. Therefore, it is not necessary for operators to have subjective intentionality. , but the word "fraud" itself contains or reveals the operator's intentional psychology. Therefore, under the following circumstances, operators who “cannot prove that they are not deceiving or misleading consumers and commit such acts shall bear legal liability for defrauding consumers”: (1) Selling expired or spoiled goods; (2) ) Selling goods that infringe the registered trademark rights of others; (3) Selling goods that forge the origin, forge or falsely use other people’s business names or names; (4) Selling goods that forge or falsely use the name, packaging, or decoration of other people’s goods ; (5) Selling goods with counterfeit or fraudulent use of certification marks, famous quality marks and other quality marks. If the operator can prove it, it is not a fraud; if he cannot prove it, it constitutes fraud. Consumer law is to protect consumers’ rights to safety, right to know, right to fair trade, and right to claim compensation in accordance with the law. If consumers claim that an operator’s business behavior constitutes fraud and their interests are damaged, they have the right to demand punitive damages from the operator. If the operator is held liable, the operator shall be ordered to bear triple liability for defrauding consumers in accordance with the provisions of current laws.