"Xiao Liu, there are a few large items to be sent out in the community. I am in a hurry. Please call a few more guys to come over." Recently, the person in charge of the Beijing Jinyu International Sales Department of JD Express who is busy Liu Jiu suddenly received a call from a resident of a nearby community. However, when Liu Jiu and the courier guys arrived, they discovered that they had been "cheated".
"We can also be their 'parents'"
Liu Jiu's sales department covers daily express delivery and collection in 7 communities in Huilongguan Street, Beijing, serving residents The total number exceeds 40,000.
The person who "cheated" the Jingdong guy went to Huilongguan Xinlongcheng West District Community, which is closest to the sales department. On January 25, Liu Jiu and other eight JD.com guys rushed to the community and found that the neighborhood committee was filled with red blessing characters and small lanterns, as well as banners that read "Welcome guys to go home for the New Year." Seven or eight uncles and aunts from the community were busy making dumplings. Seeing the surprised faces of Liu Jiu and the JD guys, everyone couldn't help laughing.
“These children work too hard all year round. They often can’t even get a bite of hot food at meal time. It feels really sad to see them. Today I specially made dumplings for them. Their family members are not around, so we can also be their parents. Once upon a time, their 'parents'," said Aunt Gao from the community. It turns out that the Xinlongcheng West District Community Neighborhood Committee learned that many JD.com guys would not go home during the New Year and stayed at their posts, so they prepared a special "New Year's Eve dinner" for them.
"These young people are very busy and shy. If we invite them directly, we are afraid that they will not come, so we simply thought of this way to 'cheat' everyone here." Xinlongcheng West District Community Wang Xinhua, director of the neighborhood committee, said with a smile.
The JD guys who knew the "truth" were instantly moved. They quickly took off their coats, rolled up their sleeves, and got busy with the community residents. At noon, everyone sat at a big table and ate hot dumplings and hot pot. Several of the boys' eyes were moist.
"This is the most special 'New Year's Eve dinner' I have ever had. I'm really touched." "Although I can't go home this year, it's still very warm to celebrate the New Year here." "This dumpling has "Mother's taste"...
"Comparing my feelings, it is not easy for these young people to work hard outside. Who is not a child at home? We all want to do something so that these children who are wandering away can feel some sense of home. The warmth." said resident Uncle Zhang. Talking about the actions of JD.com guys on weekdays, everyone gave thumbs up, "Just talking about door-to-door express delivery, as long as JD.com guys come to deliver it, no matter how big it is, unless we call specifically to ask, they will definitely have to do it." It is delivered to the door of the house by climbing stairs, and if there is garbage at the door, they will take the initiative to carry it down. Even my own children cannot do this."
Except for this special meal." "New Year's Eve dinner", the community residents also carefully prepared gloves and scarves for the brothers. Liu Jiu said with emotion, "This is the best 'year-end award' I have ever received."
"Recognized." It feels very caring”
Liu Jiu officially joined JD Logistics in 2019. With his rich past experience and work achievements, he directly engaged in front-line management work after joining the company. After rotating through three sales departments, he was assigned to the Golden Mile International Sales Department in September last year.
Although Liu Jiu's rotation time at each station was not long, under his leadership, the performance of these sales departments has improved by leaps and bounds. Taking the Beijing Aries City Sales Department as an example, in just a few months, he directly facilitated a large collection order, helping the couriers on the station to nearly double their income.
"Do what you do, love what you do, and do ordinary work to the extreme." Liu Jiu regards serving customers wholeheartedly as his work purpose. Under his influence, the courier guys in the sales department are patient and meticulous. The service has been well received by surrounding residents. Liu Jiu and several JD.com guys were also selected as mobile grid members in Huilongguan Street to better serve the community and residents.
"The brothers in our sales department are very honest. Sometimes we don't want to mention it to others when we do good things. I often hear about it from residents." Liu Jiu said.
Not long ago, a resident lost an electric car. The JD.com guy who served the community silently took note of the appearance of the lost vehicle posted by the owner, and helped search for it during the express delivery. Unexpectedly, he found it in another community a few days later. He found clues and successfully helped the owner recover the car.
Regardless of whether it is cold or hot, rain or shine, with efficient, considerate and meticulous services, Jingdong guys exchange sincerity for sincerity, and gradually become the most familiar "strangers" with community residents in life, and even Many residents consider their brothers to be part of the family. In November last year, when the epidemic in Changping District recurred, the community prepared epidemic protection kits for the JD.com boy; during the winter solstice last year, community residents even took the initiative to invite the boy to eat dumplings together.
Liu Jiu’s hometown is Suihua, Heilongjiang, where his parents, wife and daughter all live. Affected by the epidemic and other factors, Liu Jiu has not been back for two years, but the community residents deeply moved Liu Jiu. "It feels very thoughtful to be recognized. With everyone's care, those of us who are working outside, feel warm in our hearts."
This article comes from financial industry information