The way to complain about buying Sanwu products is:

1. Complain to the merchant and ask for a return or replacement;

2. Call the complaint hotline 12315;

3. Complain through letters, faxes, text messages, emails and the 12315 website complaint platform.

"Three-no products" is not a legal concept, but a relatively popular term. It means there is no production date, no quality certificate (or production license) and no name of the manufacturer. There is also a saying that the three-no product is a product without the name of the production factory, the second no production address, and the third no production health license code. It is also said that there is no factory name, no address, and no trademark.

The "Law of the People's Republic of China and Domestic Product Quality" stipulates that there must be a Chinese factory name, Chinese factory address, phone number, license number, product logo, production date, Chinese product instructions, and if necessary Qualitative or suggestive instructions, etc. are required. Anything missing will be regarded as a substandard product. Any product that lacks one of the above requirements can be regarded as a "three-no product". If the relevant products are produced by manufacturers and put into circulation, or merchants are selling them, they can report them to relevant departments such as the Quality Supervision Bureau and the Industrial and Commercial Administration Bureau. If a consumer has purchased such a product, he or she may request triple compensation under the Consumer Rights Protection Act.

To complain about three-no products, you can submit the buyer’s proof of purchase, warranty card and the actual product purchased as evidence. For three-no products purchased by consumers, consumers only need to provide proof of purchase and the actual product to report complaints to the industrial and commercial administration department or other relevant administrative departments. According to the "Consumer Rights and Interests Protection Law of the People's Republic of China", in addition to bearing corresponding civil liabilities, if other relevant laws and regulations have provisions on the punishment authorities and punishment methods, the provisions of the laws and regulations shall be followed; laws and regulations If no provision is made, the administrative department for industry and commerce or other relevant administrative departments shall order corrections and may, depending on the circumstances, impose a warning alone or in combination, confiscate the illegal income, and impose a fine of not less than one time but not more than ten times the illegal income. If there is no illegal income, a fine of not less than one time but not more than ten times the illegal income shall be imposed. A fine of not more than RMB 500,000 shall be imposed; if the circumstances are serious, the company shall be ordered to suspend business for rectification and the business license shall be revoked.

Legal basis:

Article 11 of the "Measures for Industrial and Commercial Administration Departments in Handling Consumer Complaints"

Consumer complaints shall meet the following conditions:

(1) There is a clear respondent;

(2) There are specific complaint requests, facts and reasons;

(3) It is the responsibility of the industrial and commercial administration department scope.

Article 12 If consumers make complaints through letters, faxes, text messages, emails and the 12315 website complaint platform, they shall state: the consumer’s name and address, telephone number and other contact information; The name and address of the complainant; the requirements, reasons and relevant factual basis for the complaint; the date of the complaint, etc.

If consumers make complaints via telephone, door-to-door, etc., the staff of the industrial and commercial administration department shall record the information in the preceding paragraph.