If there is a quality problem, it can be returned or exchanged. The law does not stipulate that unconditional returns can be made in physical stores without quality problems; operators use the Internet, TV, telephone, mail order, etc. to sell goods, and consumers have the right to return goods within seven days from the date of receipt without any need Give reasons.

Legal Analysis

As long as the refund conditions are met. If an operator engages in fraudulent behavior in providing goods or services, it shall increase compensation for the losses suffered by the consumer at the request of the consumer. The amount of increased compensation shall be twice the price of the consumer's purchase of goods or service fees. When an operator provides goods to consumers, if any of the following circumstances occurs, it is a consumer deception, and consumers may demand double compensation (i.e., buy one and get two for one): the sales are adulterated, adulterated, fakes are passed off as genuine, and Shoddy goods; using false or other improper means to make the goods sold of insufficient quality; selling "disposed goods", "defective goods", "substandard goods" and other goods and falsely claiming to be genuine; using false Selling goods at "clearance price", "fire sale price", "lowest price", "preferential price" or other deceptive prices; selling goods with false product descriptions, product standards, physical samples, etc.; employing others, etc. Conducting deceptive sales inducements; giving false on-site demonstrations and explanations; using radio, television, movies, newspapers and other mass media to falsely advertise products; defrauding consumers of advance payments; using mail-order sales to defraud prices. Failure to provide goods or not provide goods in accordance with agreed conditions; selling goods through false "prize sales", "refund sales" and other methods; and defrauding consumers by other false or improper means.

Legal Basis

"Consumer Rights and Interests Protection Law of the People's Republic of China" Article 24 If the goods or services provided by operators do not meet the quality requirements, consumers You can return the goods in accordance with national regulations and the parties' agreement, or require the operator to perform replacement, repair, etc. obligations. In the absence of national regulations and agreement between the parties, consumers may return goods within seven days from the date of receipt; if the statutory conditions for contract termination are met after seven days, consumers may return goods in a timely manner; if the statutory conditions for contract termination are not met, consumers may require the operator to perform Obligations such as replacement and repair. If returns, replacements or repairs are carried out in accordance with the provisions of the preceding paragraph, the operator shall bear the necessary expenses such as transportation.