Useful, if it is a product problem, it is recommended to handle the complaint within Orange Heart Selection.

Orange Heart Selection Complaint Method:

1. First enter the Orange Heart Selection applet and click "My" on the program homepage

2. Then click on My Find and click "Complaints and Suggestions" in the interface

3. Finally, click to initiate a complaint

You can also give feedback and suggestions if you are not satisfied with the Orange Heart Selection!

Scope of complaints accepted by “12315”

1. Complaints about consumer disputes between consumers and operators when purchasing goods or receiving services for daily consumption:

1. According to the nine articles on "Consumers' Rights" in Chapter 2 of the Consumer Law, consumers are legally allowed to consume in daily life such as food, clothing, use, housing, transportation, entertainment, medical treatment, health care or receiving services. The rights and interests are infringed;

2. According to the ten provisions of Chapter 3 of the "Consumer Law" on "Obligations of Operators", the operator fails to perform its obligations;

3. Farmers’ legitimate rights and interests are infringed upon when they purchase and use production materials such as seeds, fertilizers, pesticides, and agricultural machinery that are directly used in agricultural production.

2. Reporting of various economic violations in the field of production and circulation:

1. Production and sale of counterfeit and shoddy goods;

2. Unfair Competitive behavior;

3. Smuggling and private trafficking;

4. Pyramid selling and disguised pyramid selling;

5. Violation of trademarks, advertising, contracts, and enterprise registration and other stipulated violations of laws and regulations;

6. Other economic violations of laws and regulations.

3. Consumer fraud:

Consumer fraud means that operators use false or other unfair means to deceive and mislead consumers in the provision of goods or services. The legitimate rights and interests of the person are harmed. The regulations stipulate that when operators provide goods or services to consumers under the following circumstances, they are defrauding consumers:

1. Selling adulterated goods, passing off fake goods as genuine, or passing off substandard goods as good ones. ;

2. Using or other improper means to make the goods sold of insufficient quality;

3. Selling "processed goods", "defective goods", "defective goods" Waiting for goods and falsely claiming to be genuine;

4. Selling goods at false “clearance prices”, “fire sale prices”, “lowest prices”, “preferential prices” or other deceptive prices;

5. Selling goods with false product descriptions, product standards, physical samples, etc.;

6. Not selling goods under their true names and marks;

7. Using methods such as hiring others to conduct deceptive sales inducements;

8. Making false on-site demonstrations and explanations;

9. Using radio and television , movies, newspapers and other mass media to falsely promote products;

10. Defraud consumers of advance payments;

11. Use mail-order sales to defraud prices without providing or not Providing goods in accordance with the agreed conditions;

12. Selling goods in false "prize sales", "repayment of principal sales" and other methods;

13. Other false or inaccurate Acts of defrauding consumers through legitimate means.

This regulation also stipulates that if an operator cannot prove that he has not deceived or misled consumers when providing goods or services to consumers, he shall be responsible for defrauding consumers. legal liability. These situations include:

1. Selling expired or spoiled goods;

2. Selling goods that infringe other people’s registered trademarks;

3. Selling counterfeit origins , forging or using other people’s business names or goods;

4. Selling goods that forge or using the unique names, packaging, or decoration of other people’s goods;

5 , Selling goods with counterfeit or fraudulent use of certification marks, famous quality marks and other quality marks.