Method 1:

If an Alibaba merchant really commits trademark infringement, it is recommended that the merchant contact the complainant in a timely manner and try to get the other party to withdraw the complaint.

When Alibaba merchants receive trademark infringement complaint information, they must first understand which product the other party is complaining about and whether the relevant complaint information submitted has been verified. If it has been verified that the merchant has indeed committed infringement, the merchant will first delete the link to the infringing product.

Then the merchant will find the complaining party as soon as possible, communicate with the complaining party, understand the other party's demands, and make appropriate compensation to recover the other party's losses.

Usually the other party wants some compensation before they are willing to settle. After the settlement, you have to ask the other party to withdraw the complaint, and finally resolve the complaint peacefully.

Method 2:

If an Alibaba merchant does not commit trademark infringement, the merchant can initiate a counter-notification against the complaining party from three aspects.

Before initiating a counter-notification, the merchant should first understand the specific circumstances of the trademark infringement complained by the complaining party, and then initiate a counter-notification based on the merchant's own situation. The counter-notification can be initiated from three aspects.

1. If the product under complaint was purchased from the trademark owner or the trademark owner’s agent, relevant purchase documents, such as purchase contracts, invoices, etc., must be provided.

2. If the product complained of is not within the scope of the same or similar product category approved for use by the registered trademark, the merchant needs to explain that the product does not fall within the scope of the same or similar product category approved for use by the registered trademark. reasons within.

3. In addition to the above two aspects, if there are other non-infringement situations, you can directly provide trademark authorization and other proofs.

Method 3:

If Alibaba merchants do not commit trademark infringement, they can also enter the backend to lodge a complaint.

If the merchant does not commit trademark infringement, he or she can directly enter the 1688 Seller Center - Rule Center - Violation Record Page - View Details - View Appeal Record.

On the complaint record page, screen the complaint orders with pending appeal status, find the corresponding product being complained about, click View/Appeal-check the product that needs to be appealed-fill in the reason for the appeal-upload the appeal materials, and finally click Just submit an appeal.

After the appeal is submitted, it will take 3-5 working days for the waiter to review it. You can then enter the historical appeals to view the appeal review results.