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The trademark process shows that there is a rejection letter (notice of trademark registration application)
If the recipient does not receive the trademark acceptance letter, it will be returned. He can go to Beijing to collect it himself or entrust a local person to collect it on his behalf. The acceptance letter will not affect the progress of trademark examination. Future letters will be more important. It's best to find out why you didn't receive the letter, so as to avoid it being returned in the future.