Let’s talk about the piece-rate issue first

I think piece-rate settlement is suitable for large-scale sellers, such as standardized packaging of goods with a daily delivery volume of at least 500 orders. This helps merchants reduce packaging costs.

So what is standardization? We know that workers in factories are paid on a piece-rate basis, but each of their labor time can be fixed and quantified, and their intensity can also be quantified. For example, sew a sleeve and install a zipper. Under such circumstances, the factory needs workers to create maximum benefits within the most limited fixed working hours. Then it is most appropriate to calculate wages by piece rate. Piece work is to squeeze labor to the greatest extent.

Then if it is put into Taobao's packaging environment, it is required to standardize the delivery. For example, there are professional distribution personnel for all products, and the packers are only responsible for checking the list and packing and sealing tape, and in the middle, all the products have a just right box to place them. In other words, the work steps of the packer are simply and clearly defined: checking - packing - sealing - pulling the tape three times. In such cases, the piece rate rule can be used.

When it comes to cloud warehousing, major express delivery companies are now starting to conduct pilot projects in big cities to establish cloud warehouses. Including Taobao’s own Juhuasuan cloud warehouse. The process of cloud warehouse is that the seller stores the goods into a large warehouse of the express company. Then each product has a clear location and number. When an order is generated, the warehouse staff immediately distributes the goods of the order based on the number and location information and hands them to the packer. Then the packers in the cloud warehouse are settled on a piece-rate basis. Because large-scale cloud warehouses can deliver at least tens of thousands of tickets every day. The cloud warehouse also requires that your goods are standardized and can be simply packaged. No extra steps are allowed. For example, glass products cannot have their own special packaging. Or if the size is different and it’s particularly difficult to pack, you can’t do it either. Under such circumstances, the packers in the cloud warehouse need to create maximum benefits within a limited time, and the labor force must be completely squeezed, so piece-rate wages must be adopted to be the most beneficial to the boss.

Let’s settle an account, let’s use Shanghai to calculate it. At present, our packers who work 8 hours a day earn a monthly salary of 3,000 yuan, including food and accommodation. Even if he earns 3,000 yuan per month, a 30-day month is 100 yuan a day. Four packers cost 400 yuan a day. According to the average daily shipment volume of our store, it is almost 600 tickets. That is, one worker can punch 150 packages a day. Excluding packaging costs, the approximate cost of packaging for a worker is 0.7 yuan.

Then we talk about the cloud warehouse. According to what I know so far, the cloud warehouse our Huitong boss has set up, the price he gave me is 40 cents per piece. The piece rate salary of a cloud warehouse worker is 20 cents per package. He has to pack at least 400 packages a day and can earn 80 yuan a day. Of course, 400 is by no means the limit. It's still far from the limit. Because their working hours are about 14 hours. In fact, there is no problem if skilled workers can do 600 jobs a day. (The premise is standardized packaging).

Now I will divide the 600 votes in the store order into 400 votes and give them to the cloud warehouse. The remaining 200 votes are too complex to be put into the cloud warehouse. I use 1 worker + a part-time worker to solve these 200 votes. (Unexpected events are not considered here), then my expenditure becomes 160 (cloud library expenditure) + 140 (store expenditure) = 300 yuan. I saved 100 yuan plus other costs (such as time, distribution, warehousing, additional logistics expenses, etc.), which is generally a good deal. As your orders increase, from 1,000 tickets per day to 2,000 tickets per day, you can save more by entering the cloud library.

So if an individual wants to engage in piece-rate packaging wages, you need to ensure that the number of pieces is large enough and the packaging becomes standardized, because once the piece-rate is adopted, workers will want to pack more to get more pay. Having no bags to pack will cause resentment among workers.

Then let’s talk about these processes, that is, whether one person does all the work or it is an assembly line operation.

From a process perspective, large-scale warehousing must definitely require assembly line operations to improve efficiency and reduce error rates.

But Taobao sellers vary from big to small, for small sellers. For example, if you issue dozens of orders every day, if you engage in assembly line operations, your costs will be greatly increased. Then the packers had nothing to do, and the distribution of goods also had nothing to do. Because it’s so easy to handle your dozens of packages.

Therefore, small shops are suitable for all-round people. My suggestion is that small shops should spend a high salary to train an all-round and responsible person. You will always keep this person. If you grow in the future, he can immediately start to help you lead the team.

Actually, this is the same as the operation of a company. Some small companies have only a few people, but they have set up this department and that department, and have to approve and report at all levels. The leader who sets up this operating model usually comes from a large company, and the set of processes in his mind are all standardized ideas for operating large companies. So he doesn't understand how small companies operate. Many small companies suffer from this. When a company is small, it should simplify processes and improve efficiency. The company's leaders need to segment the links to improve efficiency and ensure that work is carried out under control.

The same goes for warehouse processes. Small warehouses should be simplified and all-round talents should be cultivated. Only large warehouses need to be standardized

The last point is rewards and punishments. If you are an all-rounder, you will not be able to standardize the process. Just don’t do any rewards and punishments. There is nothing wrong with getting an extra reward of 1,200 yuan a month. Tell me verbally what went wrong. Our family only orders a few hundred orders a day, and I usually don’t punish them. No punitive measures will be taken. The key is to cultivate serious people. We are still a small company, and the team still values ??human relationships and cohesion. Two weeks ago, the owner of the Tmall store next door came to me excitedly to show me the performance appraisal system he had developed for the customer service team. I was stunned when I saw it. If I didn’t reply within 20 seconds, I would deduct 5 yuan. . If you fail to say hello, thank you and goodbye to the customer, you will be deducted 5 yuan. . If the sales amount is not high enough, 10 yuan will be deducted. . There are more than 30 entries in total. . I said you can't carry it out, but two customer service staff quit their job and resigned last Friday. He can only cancel this evaluation system. If you put this kind of evaluation system into a 200-person customer service team, there will be no problem with your evaluation. . You put it into a team of 5 people to do this and that. Many people's business is not doing well, and there are problems in the packaging process. The inquiry conversion rate has dropped. Just started thinking about it. This is wrong.