The e-commerce management system is a software system designed and developed to meet the current needs of various industries to improve the efficiency of information management in the trade process. Below are the e-commerce management papers I compiled for your reference.
E-commerce management paper sample 1: Logistics management innovation under e-commerce
1. Introduction
The 12th Five-Year Plan is the key to adjusting the economic structure of our country period is a critical stage in promoting the development of informatization. With the continuous development of our country's society, e-commerce technology is also constantly developing. At the same time, the logistics management model has also been greatly affected. Logistics is the third type of large-scale resource after the field of human resources and raw materials. The development of e-commerce provides development opportunities for the management of the current logistics model.
2. Problems existing in my country’s logistics management based on e-commerce environment
1. The scale of logistics companies is small
Today, most of China’s logistics companies They are all small and medium-sized enterprises, many of which are small in scale. They not only have shortcomings in social logistics needs, but also have shortcomings in logistics supply. These enterprises are not yet proficient in using modern information technology, and they do not pay enough attention to information technology manpower and funds. In the development of recent years, more than 800,000 logistics companies have been developed in China, which has certain advantages in terms of quantity. However, small and medium-sized enterprises account for the vast majority, and the logistics companies with truly strong strength are only among them. a small part of. The operation scale of these logistics enterprises is relatively small, and the management model is relatively backward. In addition, there are some problems in service level and technology.
2. There are few logistics management professionals
With the rapid development of our country’s economy and the world economy, the logistics industry is recognized as the main driving force for my country’s economic development; but the logistics industry A series of problems have emerged during the development process, among which the lack of professional talents is the most critical problem, which hinders the further development of the logistics industry. Comprehensive management talents are the most needed talents in logistics management under the background of e-commerce. Comprehensive talents not only need to be proficient in logistics operation processes, but also need to know knowledge about economics, trade, and English. In the current logistics development process, composite talents play a very important role. In recent years, my country's demand for talents in this area has been in short supply. However, neither the quantity nor quality of logistics talents emerging in universities can meet industry needs. With the development of the times, our country is increasingly in need of professional talents in logistics management.
3. The logistics and distribution system of e-commerce is imperfect.
Many logistics companies in China are relatively backward in terms of management methods and technical equipment. Due to the imperfection of network information systems, many logistics companies have not yet moved toward network development, and they still adopt the previous control methods and information transmission. They provide logistics information to customers mainly in written form, which cannot deliver timely and accurate logistics information to customers; this not only has a great impact on the service level of logistics companies, but also hinders the leapfrogging in the logistics field. Development has had a huge impact on the application and development of e-commerce. Not only that, the development of China's logistics field has not established unified standards, and the development is relatively chaotic. The development of some logistics companies is based on European and American standards, while other logistics companies are based on Japanese development standards, which creates problems for the docking between logistics links. The adverse impact has reduced the efficiency of logistics delivery and hindered the further development of e-commerce in China. With the development of the trade field, the logistics industry has a very broad future development space. Therefore, Chinese logistics companies are facing very difficult tests.
4. Government departments and enterprises do not pay enough attention to the development of e-commerce logistics.
Today, my country has not yet promulgated a complete set of laws and regulations regarding market competition in the field of e-commerce logistics.
Since there is no complete legal system to restrict it, many social e-commerces have flooded into the logistics market, resulting in unfair competition. The logistics field involves many aspects, such as investment and financing, infrastructure, as well as technical equipment and industrial policies, etc., which belong to the management scope of different departments. Because the relevant departments have no experience in managing logistics, the development of the logistics market is relatively chaotic and uncoordinated. Moreover, the management of the logistics industry is divided according to industries, departments, and regions, resulting in the segmentation of logistics management segments. In addition, some local government departments do not hesitate to hinder the development of logistics companies in other regions for the benefit of the development of logistics companies in the region, inhibiting the further development of e-commerce logistics.
3. Innovative strategies for logistics management in the e-commerce environment
1. Gradually strengthen government guidance and industry legislation
Due to the development time of China’s e-commerce logistics It is short and the development in many aspects is not very complete. Not only that, a complete set of relevant legal systems has not yet been established. This move has a huge impact on the current development of the logistics industry. Relevant government departments should provide strong financial and policy support for e-commerce logistics companies, introduce relevant policies, and specify the correct development direction to promote the development of e-commerce logistics companies. For example, formulate information resource standards and logistics information technology standards to build an information sharing mechanism; build a logistics facility foundation, improve logistics networks, and promote the development of the logistics industry; because there are no unified standards for e-commerce-related legislation and policies. As a result, the efficiency is relatively low and it is impossible to completely solve the problems that arise in the development process of e-commerce. We should establish and improve relevant laws and regulations as soon as possible, establish a complete system of laws and regulations, completely overcome some of the shortcomings in previous laws and regulations, and promote Online market transactions tend to be qualified and standardized, promoting the development of legalized e-commerce and further accelerating the development of e-commerce logistics in our country.
2. Use informatization and advanced management concepts to accelerate the transformation of logistics organization structure
Because many Chinese logistics companies are small and medium-sized enterprises, their organizational structures are not flexible enough, and information The path is relatively short. In the past, logistics activities were based on a decentralized logistics organization structure. With the continuous development of enterprises, the scale and business scope have also continued to expand. At this time, the relatively low efficiency of logistics has become a very important issue. Since the scale of Chinese logistics companies is relatively small, the integration of logistics functions is more suitable for the development of small and medium-sized logistics companies. Integration of logistics functions refers to the integration of all functions within the company under the unified management of senior logistics leaders to form a complete set of operating models for procurement, distribution, and logistics management. Such an operating process is more beneficial to the coordinated distribution of logistics. , can improve the company's logistics management efficiency. During the operation process, we must learn to use advanced management concepts and informatization development to achieve intelligent logistics. For example, electronic storage management can achieve fast query, overcoming the slow and error-prone problems of manual query. Distribution and transportation management can select the optimal distribution path to ensure that goods are delivered to the destination in a timely manner. Not only that, but the current advanced management concepts in the logistics industry must be adopted; with the development of the times, the competitive factor in logistics will be the supply chain, not just the logistics concept, but also the competition between transportation time and transportation costs.
3. Pay attention to the cultivation of e-commerce logistics management talents
The leading factor in industry competition is talent. With the development of e-commerce logistics, the market's requirements for logistics talents are also constantly increasing. Only high-quality management talents, as a prerequisite for improving logistics services and logistics distribution efficiency, can accelerate the rapid development of the logistics industry.
Therefore, relevant government departments and universities should formulate talent training standards based on market development needs, and train all e-commerce logistics personnel based on this standard, so that they can deepen their mastery of logistics knowledge through talent training, and at the same time, integrate various aspects such as financial management. Not only that, logistics companies can still introduce advanced management experience from other countries, and at the same time, they can also send some talents to other countries for training, so as to learn the management models of other countries and continue to improve the comprehensive quality of talents.
4. Vigorously develop logistics finance
Logistics finance plays a very important role in the development of the logistics industry. First, broadening the company's fundraising channels and improving its fundraising capabilities can accelerate the development of all parties in the logistics chain. Second, improve the utilization rate of funds. When encountering difficulties in capital turnover, funds for finished products from downstream companies can be mobilized and used, while the cycle of accounts receivable from upstream companies can also be shortened. Third, improve the service level of logistics companies and make logistics companies and upstream and downstream companies more united. Only in this way can we achieve mutual profits between companies and banks.
References:
[1] Xu Tongsheng, Ai Qi. On the development strategy of logistics e-commerce in my country [J]. Enterprise Economics, 2008, (11): 133～135.
[2] Mi Yun Dong, Wang Zhenguang. The development path of third-party logistics in the e-commerce environment [J]. Chinese Market, 2008, (19): 116～117.
[3] Wang Jing. Network structure and operation mechanism of my country's agricultural product logistics e-commerce supply chain [J]. Academic Forum, 2012, (02): 132～136.
E-commerce management paper sample two: Thoughts on logistics inventory management of e-commerce enterprises
Abstract: The occurrence of differences in the quantity of inventory products in e-commerce enterprises and the inefficiency of warehousing operations are usually caused by serious problems in inventory management and improper internal process control. This article analyzes the problems existing in inventory management of e-commerce enterprises and proposes measures to improve inventory management from the perspective of process control of e-commerce enterprises.
Keywords: e-commerce; inventory; process control; supply chain
With the rapid development of e-commerce, the phenomenon of supply chain management shortcomings has become increasingly prominent, and many companies have exploded. There is an inventory crisis. Storing inventory is equivalent to putting money in a warehouse, and e-commerce companies are rarely willing to accumulate large amounts of inventory in the supply chain. The risk of storage costs and goods depreciation forces e-commerce companies to improve inventory management, design reasonable management and control processes, and seek more reasonable inventory management solutions to improve management efficiency.
1. Analysis of existing problems in inventory management of e-commerce enterprises
Due to uncertain factors in order flow, e-commerce enterprises generally have unbalanced inbound and outbound workloads and cannot keep up with their operational capabilities. Faced with a series of problems such as chaotic storage locations, inaccurate inventory data, and difficulty in shipping. Due to the weak foundation and low starting point of e-commerce enterprise management, its management only stays at the traditional extensive management level without a sound and complete internal management system, and there is no recognition or emphasis on enterprise inventory control and management as production important link in the business process. The main problems in inventory management of e-commerce companies are as follows:
(1) Weak supplier management and uncontrolled inventory accuracy
Most e-commerce companies have The supply of goods comes from multiple suppliers, and the management level and work efficiency of suppliers vary, which is the source of abnormal inventory problems. At present, the following problems are common among the suppliers of some e-commerce companies:
1. Suppliers cannot deliver goods according to the agreed time, which seriously affects the timeliness of warehouse receipt and pre-made sales plans. Especially during the major promotions of some e-commerce companies, if the supplier cannot deliver goods on time, it will directly affect the inventory quantity of the e-commerce company, causing goods to be out of stock, thus affecting consumer satisfaction.
Whether warehousing can be regulated depends on the merchant's ability to restrain suppliers and the warehouse's timely feedback on abnormal warehousing.
2. The packaging of the goods provided by the supplier is not standardized, and the barcode is missing or wrong on the packaging. The goods provided by some suppliers may have damaged or deformed outer packaging, substandard goods packaging materials, inconsistent packaging, etc. This brings great difficulty to the warehousing and inventory management of the goods after they are put into storage. In some cases, there may be problems such as wrong trademarks and wrong bar codes, which will directly lead to unexplained differences during the inventory process. If these situations are not discovered when entering the warehouse, it is very easy for the goods to be shipped incorrectly when they leave the warehouse. condition of the goods.
3. The quantity of goods provided by the supplier is incorrect and they arrive at the warehouse in batches. If the warehousing quantity of goods provided by the supplier does not match the quantity agreed in the contract, repeated checking and confirmation is required, which affects the efficiency of warehousing operations. The goods that should be on the same warehouse receipt are shipped in the same batch, but due to insufficient stocking by the supplier or other problems, the goods are warehoused in batches, which can easily lead to chaos in the warehouse batches and increase the difficulty of inventory management.
(2) Unreasonable inventory levels, excessive inventory, idleness, and serious backlog
Excessive inventory is extremely detrimental to enterprises. Excessive inventory requires a large amount of capital. Being frozen in inventory reduces working capital, aggravates inventory loss and increases management costs. The main reasons for this phenomenon are: unreasonable storage plans, changes in production plans, sales budget errors, inefficient information transmission systems, simplification of inventory control strategies and other uncertain factors. In the supply chain, demand forecasts, inventory status, production plans, etc. between various supply chain node enterprises are all important data for supply chain management. Data information needs to be transmitted in real time to effectively and quickly respond to user needs. Because the logistics information system of e-commerce companies and the logistics information systems of other participants in the supply chain are not effectively integrated and shared, the information obtained is often lagging and incorrect information, resulting in a decrease in production inventory and warehouse inventory. unreasonable.
(3) Inventory management is not standardized and inventory data is inaccurate
Due to the low service level of my country’s logistics industry, the low level of informatization and intelligence, warehousing site management There are common problems such as unreasonable storage location management, high error rate in receipt and delivery during peak seasons, discrepancies between accounts and facts, and information distortion. The storage location management is not precise, the storage age of the goods cannot be accurately grasped, and "first in, first out" cannot be implemented, resulting in sluggishness and backlog of some products. The inventory and reconciliation management of the inventory in the warehouse are not timely, and abnormal problems such as receipt and delivery are not discovered in time, thus missing the best processing time. Special inventory management processes are not standardized and clear, resulting in prominent abnormal problems and differences that cannot be locked or resolved for a long time.
2. Measures to improve inventory management from the perspective of process control
In the entire process control process, the main purpose of management is to reduce differences and improve efficiency. Reasonable organization, planning of each work process, and standardized operations can greatly improve the operating efficiency of the entire process through effective collaboration among various departments. Therefore, identifying the key points of various differences and providing effective processing methods play an important role in improving the efficiency of the entire process. The purpose of inventory management is that the increase in management costs cannot exceed the savings in inventory costs. For this reason, enterprises must establish effective control over inventory management. At the same time, e-commerce companies’ requirements for timeliness of logistics determine the importance of accurate warehousing inventory. Ensuring the rationality of inventory and inventory accuracy is the focus of warehouse management.
(1) Establish an inventory model to reduce inventory costs
Based on product classification, forecast value, service rate (or out-of-stock rate), expense items, supplier interval, and order cycle Establish a rational inventory data model with ordering methods and other processes. Utilize the comprehensive and reasonable application of inventory ABC management method and CVA management method to focus on management of Class A commodities, strictly control commodity inventory, and rationally replenish goods according to the flow of goods and the value of goods, so as to minimize inventory costs and optimize inventory structure. optimization.
Apply the "first in, first out" process management principle to carry out systematic and physical batch management of different batches of goods according to the production date, shelf life and validity of the purchased goods. When the same goods are shipped, priority will be given to the earliest arrival of the production date. of goods.
(2) Standardize the supplier warehousing process and ensure accurate inventory from the source
The establishment of a supplier management system has an obvious impact on corporate sales and logistics. In order to promote suppliers to better serve enterprises and satisfy enterprise production and sales, relevant KPI assessments should be formulated for supplier management. The KPI assessment of suppliers mainly includes quality indicators, cost indicators and supply indicators. Quality indicators mainly assess the quality of incoming materials supplied by suppliers, mainly including incoming material batch qualification rate, incoming material sampling defect rate, incoming material online scrap rate, incoming material inspection exemption rate and other indicators. Cost indicators mainly include price level, timeliness and objectivity of quotation and other indicators. Supply indicators mainly include delivery timeliness or delivery cycle, order completion rate, service level and other indicators. Use the results of KPI assessment indicators as an important criterion for selecting and managing suppliers to optimize supplier management. Through the integrated process model of cooperation with suppliers, the inventory turnover rate is improved, the inventory volume is reduced, and safety stock is automatically replenished in a timely manner. Build a new production and marketing relationship between suppliers and enterprises, and use system docking to realize the sharing of information and promote the development of both parties' businesses. Suppliers can call the sales and inventory quantities of e-commerce companies at any time, and use this as a basis to formulate effective production and supply plans, that is, build a JIT-type automatic ordering and delivery system to achieve timely replenishment and prevent out-of-stocks Or there is too much slow-moving inventory; companies can obtain information through EDI, make timely decisions on the purchase quantity of goods, and have the system automatically purchase goods, thereby reducing inventory costs and risks.
(3) Establish a quick-response information-based and intelligent system process
Inventory classification and ordering method determination must be based on a complete database. Without detailed analysis of the database, and cannot achieve the expected results. How to establish a suitable information system is a problem faced by many enterprises. Accurate information can enable the reasonable flow of inventory and indicate the most appropriate amount of inventory. The informatization of the system and the simplification and clarity of accounting processing play a key role in improving operational efficiency and accuracy of inventory data. Establish a unified inventory management and control system, implement integrated management and monitoring from factory source inventory? In-transit inventory? Branch warehouse inventory? Sales inventory, and improve different types of receipt and delivery processes and accounting processing differences such as internal allocation and sales outbound. Identification is of great significance to modern inventory management. It can be optimized from the following aspects: docking of warehousing interfaces, order delivery, warehousing management, outbound management, in-warehouse management, return and exchange process, non-genuine product management, account adjustment function, internal allocation, etc. The intelligence of warehousing tools has a significant effect on the rapid turnover of inventory of e-commerce companies. The use of RF terminals and simplified cargo codes is helpful for the storage and rapid circulation of goods.
(4) Scientifically plan the warehouse area and reasonably arrange the commodity storage process
Carry out reasonable planning for the warehouse, realize the partition and location management of the warehouse, and effectively control the accuracy of inventory management. and delivery timeliness. The warehouse storage area is divided into the area to be inspected, the area to be processed, the qualified area storage area and the unqualified product isolation area to place goods in different states, manage the goods in partitions, and adopt different management methods. Each location in the warehouse must be coded, and each item must have a clear storage location. The warehouse is based on the principle of identity, the principle of first-in-first-out and turnover rate, the principle of relevance and heavy goods, the principle of large categories, the principle of unitization and standardization, the principle of consistent operation platform and goods placement direction, combined with the importance of the product, sales volume, lightness The layout should be carried out based on the principles of complementary advantages during peak seasons; the setting of warehouse size should be specifically determined by considering the type of goods and the number of cycles. In order to ensure that goods have sufficient storage space, warehouse planners need to store goods with larger shipments in large storage areas, and goods with smaller volumes of goods shipped and shipped in small storage areas.
In order to speed up the flow of goods, for those goods with higher frequency and faster circulation speed, the storage location should be determined closer to the warehouse outlet to facilitate loading, unloading and transportation. For those goods that are used frequently Low-volume goods can be placed in a storage location far away from the warehouse outlet. Store large-volume and heavy-weight goods in the lower shelves of the shelves, and store small-volume and light-weight goods in the upper shelves of the shelves to improve the efficiency of warehousing and picking operations. In order to facilitate the division of storage locations according to different product attributes and requirements of goods, try to put goods with similar customer requirements and relatively moderate temperature control in the same storage area to avoid cross-contamination and odor.
(5) Develop and implement reasonable and effective inventory strategies and processes, and reflect inventory differences in a timely manner
The formulation of the inventory process is divided into four steps, including the formulation of inventory plans, physical inventory and records , Checking the inventory results and analyzing and handling the causes of differences. When performing inventory, the quantity and status of physical objects must be counted based on physical objects. In addition to weekly and monthly inventory, the inventory plan can set different system inventory strategies based on the actual business situation. The inventory process of e-commerce enterprises should promote the use of RF handheld terminals to conduct inventory and records through the inventory plan generated by the system. If there are inventory differences during the verification of the inventory results, the inventory differences and the reasons for the inventory differences should be recorded in the system in a timely manner.
(6) Strengthen special inventory and process control, standardize the return and exchange process, and manage non-genuine products
Both traditional companies and e-commerce companies have to face returns and exchanges and non-genuine products in inventory. As for management issues, there are certain risks and losses in warehouse inventory management. This part of the quality loss does not account for a small part of the company's net loss. At the same time, frequent returns and exchanges and excessive non-genuine inventory are very detrimental to warehousing management. The standardization and simplification of the return and exchange process, the management of entry and exit of non-genuine products, storage in the warehouse, return to the factory, and secondary shipment have put forward higher requirements for warehousing and system management. Process branch management should be carried out in each link, such as return and exchange management, non-genuine product management, etc. A suitable standard process system should be developed for each link, which can be operated in modules and managed by processes to improve logistics efficiency.
(7) Improve internal KPI assessment indicators and refine the inventory management process
Develop a series of KPI assessment indicators within the warehouse, such as arrival and outbound information feedback indicators, and evaluate them in Feed back arrival and departure information to the company within a limited time. Accuracy indicators of inventory in stock to assess the consistency of accounting management. Report accuracy indicators assess the accuracy of reports provided to the company on warehouse operations, as well as the accuracy of daily inventory reports and changes in receipts and shipments. Count error rate indicators and assess differences in accounting management. The cargo damage rate indicator assesses the safety and standardization of warehouse operations. To determine the KPI assessment indicators, corresponding regulations and assessments need to be established. For example, if the standards are not met for one month, rectification will be made within a time limit. If the standards are not met for three consecutive months, corresponding penalties will be imposed. Integrated management and monitoring are implemented from factory source inventory to in-transit inventory to branch warehouse inventory and sales inventory. Through unique orders, we improve the system's inventory counting, abnormal product management, account adjustment management and other modules. At the same time, we control the production and offline, transfer and warehousing, internal allocation, return and exchange processes, etc. The process is standardized, clear, and well established. Management system to achieve simplification, transparency and traceability of inventory control.
(8) Strengthen employee skills training and improve management system processes
The current inventory management of e-commerce companies is still based on manual management, and the professional quality and management level of employees will be affected. Directly affects the efficiency and cost of inventory management. Establishing and improving various inventory management systems and processes, standardizing management and operations, requires frequent training of employees on inventory management knowledge and methods, and regular assessments to make employees realize that scientific management can help enterprises reduce inventory costs and reduce cargo damage rates. Reduce inventory differences and improve economic efficiency.
3. Conclusion
The rationality and accuracy of inventory management are the basic guarantees for corporate sales and logistics timeliness. E-commerce companies can effectively control the inventory management process and have It helps to reduce the comprehensive cost of warehousing and improve the efficiency of warehousing operations, thus enhancing the core competitiveness of the enterprise. E-commerce businesses need to focus on key processes when it comes to inventory management. Timely identification and effective processing of key processes will effectively reduce inventory differences and facilitate smooth process control, thereby improving the efficiency of logistics inventory management for the entire e-commerce enterprise.
References:
[1]Luo Liying. A brief discussion on internal control of enterprise inventory[J]. Operations Manager, 2013, (12).
[ 2] Zhou Fuyan. Problems and countermeasures in inventory management of small and medium-sized enterprises in my country [J]. Cooperative Economy and Technology. 2013, (8).
[3] Su Cai. Optimization of enterprise logistics inventory management from the perspective of supply chain [J]. Logistics Technology, 2014, (10).
[4] Shi Menglan. Research on Spare Parts Inventory Management of Company F [D]. Jilin University, 2014.
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