Contact number: 0512-68150007

Address: No. 89, Xujiang Road, Gusu, Suzhou

Postcode: 215002

Extended information

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Consumers have consumer rights disputes with operators when purchasing and using goods or receiving services for daily needs, or farmers purchase and use production materials such as seeds, fertilizers, pesticides, and agricultural machinery directly for agricultural production, and their legitimate rights and interests are affected. If there is any damage, you can file a complaint to the "12315" industrial and commercial administration department in accordance with the law. When making a complaint, you must pay attention to the following points:

1. There must be a clear respondent;

2. It must be realistic and have specific demands and reasons. The appeal should be reasonable and legal, with sufficient evidence (including relevant vouchers and relevant supporting materials, etc.);

3. It shall fall within the jurisdiction of the industrial and commercial administration department;

4. Product quality If the condition is difficult to determine by senses, consumers should provide an appraisal certificate from a statutory testing agency;

5. Complaints must be made in a timely manner to avoid difficulties in characterization or exceeding the legal statute of limitations, which may damage the interests of the complaining party;

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6. Consumer complaints can be made directly by dialing 12315 or in written form such as letters or faxes. The paper complaint must be written clearly and in duplicate.

Reference materials: Suzhou Administration for Industry and Commerce website - Contact us Suzhou Administration for Industry and Commerce website - Complaint instructions