The insurance rules agreed with the sender determine the liability for compensation.

Article 27 of the "Interim Regulations on Express Delivery" If the express delivery is delayed, lost, damaged or has insufficient contents, the insured express delivery shall be determined in accordance with the insurance rules agreed between the enterprise operating the express delivery business and the sender. Liability for compensation; for express shipments that are not insured, the liability for compensation shall be determined in accordance with the relevant provisions of civil laws.

If the user's legitimate rights and interests are damaged due to delay, loss, damage or shortage of internal parts, the user can request compensation from the company that owns the trademark, font size or express waybill, or the company that actually provides express delivery services. compensation.

Extended information:

When concluding an express service contract, the express service company provides reasonable reminders and explanations about the price guarantee terms. If the sender independently decides to choose price insurance, the price guarantee terms can be recognized form an integral part of the contract. When express delivery items are lost or damaged, if the express delivery service company claims to handle the matter in accordance with the price guarantee clause, the court should support it.

If the sender does not choose to insure the price, and the express delivery service enterprise fails to prompt and specifically explain the loss compensation terms in accordance with the provisions of Article 19, Paragraph 2, of the "Express Service Management Measures", the express items will be lost or damaged. When the sender requires the express delivery service company to compensate for losses, it should be supported.

Baidu Encyclopedia - Interim Regulations on Express Delivery

People's Daily Online - How to compensate for lost express delivery? The Jiangsu Provincial High Court gave clear opinions