1. Most of the time it is a browser problem, just change the rapid mode to the compatibility mode.

2. You need to reinstall the Trademark Office soft certificate driver and re-download the soft certificate. The steps are to click on the operating system, start, all programs, find the "Industrial and Commercial Soft Certificate Client Driver" item, and click Click to uninstall the industrial and commercial software certificate client driver. Then, you must restart the computer, otherwise the following steps will be invalid.