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What should I do if I am complained by a customer to the supervision bureau?
Legal analysis: Generally, people from the industrial and commercial bureau will bring customers to your store, or go to the industrial and commercial bureau to learn about the situation and make a record, and then ask you to provide relevant materials to prove that you are not at fault. As long as quality problems and fraud are not involved, the industrial and commercial departments will only mediate between the two parties. If mediation fails, the mediation shall be suspended, and it is suggested that the complainant bring a lawsuit to the court.

The main responsibilities of the Trade and Industry Bureau:

To implement the laws, regulations, principles and policies of industrial and commercial administration, and be responsible for market supervision and management and administrative law enforcement; To study and formulate rules and regulations and specific measures for industrial and commercial administration in this region.

Responsible for the registration, supervision and management of various enterprises, farmers' professional cooperatives, units and individuals engaged in business activities, resident representative offices of foreign (regional) enterprises and other market entities, and undertake the responsibility of investigating and banning unlicensed operations according to law.

Responsible for standardizing and maintaining the order of various market operations according to law, and for supervising and managing market transactions and online commodity transactions and related services.

Take responsibility for the supervision and management of commodity quality in the circulation field and food safety in the circulation link, organize and carry out consumer rights protection work in related service fields, investigate and deal with illegal acts such as counterfeiting and shoddy according to the division of labor, carry out consumer consultation, complaint, report acceptance and handling and network system construction, and protect the legitimate rights and interests of operators and consumers.

Undertake the responsibility of investigating and handling illegal direct selling and pyramid selling cases, and supervise and manage direct selling enterprises, direct sellers and their direct selling activities according to law.

Undertake anti-monopoly law enforcement (except price monopoly) related work such as monopoly agreement, abuse of market dominance, abuse of administrative power to exclude and restrict competition; Investigate and deal with unfair competition, commercial bribery, smuggling and other economic violations according to law.

Responsible for supervising and managing brokerage institutions, brokers and brokerage activities according to law.

Implement contract administrative supervision and management according to law, be responsible for managing the registration of chattel collateral, supervise and manage auction behavior, and investigate and deal with illegal acts such as contract fraud according to law.

Guide the development of advertising industry and be responsible for the supervision and management of advertising activities.

Supervise and manage the use of trademarks according to law; Organize to investigate and deal with trademark infringement and protect the exclusive right to use trademarks; To carry out the examination, declaration and protection of famous trademarks in Anhui Province; Protect well-known trademarks, geographical indication trademarks, special marks and official marks according to law.

To undertake the credit classification management of enterprises, individual industrial and commercial households and commodity trading markets, and be responsible for the service, supervision and management of business activities of individual industrial and commercial households and private enterprises. Research, analyze and provide basic information services for the registration of market entities according to law.

Responsible for the city's industrial and commercial system leading group construction, organization and personnel management, and is responsible for the system financial budget and final accounts, capital construction and state-owned assets management.

To undertake other tasks assigned by the Provincial Administration for Industry and Commerce and the municipal government.

Legal basis: Article 16 of the Law on the Protection of Consumers' Rights and Interests, when providing commodities or services to consumers, business operators shall perform their obligations in accordance with the provisions of this Law and other relevant laws and regulations.

If there is an agreement between the operator and the consumer, they shall perform their obligations in accordance with the agreement, but the agreement between the two parties shall not violate the provisions of laws and regulations.

When providing commodities or services to consumers, business operators shall abide by social morality, be honest and trustworthy, and protect the legitimate rights and interests of consumers; Unfair and unreasonable trading conditions shall not be set, and trading shall not be forced.

skill

The above answer is only for the current information combined with my understanding of the law, please refer carefully!

If you still have questions about this issue, I suggest you sort out relevant information and communicate with professionals in detail.