1. At this stage, 114 has opened: hotel reservations, air ticket reservations, catering reservations, corporate switchboards, peripheral search (voice version) and other related businesses.

2. Priority number reporting (industry recommendation): When users request uncertain number information, such as a certain type of product, a certain industry, or a project operated by a certain industry, 114 will report the number. The business's phone number.

3. Voice reporting (voice broadcast): Enterprises and institutions (including private owners) can publish their company’s introduction, business information or product information on the 114 platform. When the user queries the phone number of the organization, the recorded voice message can be played.

4. Brand query: When users put forward number query requirements based on legally registered brands and trademarks, the 114 platform can query the corresponding manufacturers, directly affiliated companies or stores of the brand that have handled this business. phone number.

5. Inquiry transfer: If you have applied for the inquiry transfer service, the 114 directory information desk can directly transfer the call traffic to your phone, and the directory inquiry person does not need to dial twice. It is convenient for users and will not let you miss any opportunity. "You no longer need to worry about memorizing complicated phone numbers, just dial 114 and call the person by name to be transferred."

6. Temporary number reporting: Due to the needs of business promotion, enterprises can temporarily publish phone numbers in the 114 system, such as lottery numbers, concert ticket hotlines, etc.

7. Corporate naming: When customers dial 114 to check the number, the "naming guide tone" can be played before the automatic voice report, such as (a certain company or product reports the number for you, please record it ).

8. List name query (registered name): Provide users with multiple name query services on one phone, allowing users to query on 114 whether they use practical names or registered names.

9. Sorting number reporting: According to the customer's application, the multiple phone numbers under the corresponding name of the customer are sorted in the 114 system, and the order of broadcasting is redetermined to provide personalized number reporting services.

10. Media extension: Commercial customers can submit the information they publish on radio, TV stations, newspapers and other media to the 114 platform and convert it into voice information. Ordinary users can find the specific voice message content by dialing 114 and providing the media name, time, approximate content and other information.

11. 114 Legal Consultant: China Unicom Telephone Navigation’s “116114 Legal Consultant” business is an information service product that integrates modern communication technology and traditional legal services. It mainly enhances legal principles for users through voice consultation services. awareness, prevent legal hazards, and provide opinions and suggestions on actual legal issues encountered. At the same time, it has gradually grown to be able to comprehensively utilize a variety of service provision forms to provide professional, comprehensive, convenient and value-for-money legal services for small and medium-sized enterprises, mid-to-high-end families and individual users through SMS, MMS, WEB, WAP, offline activities, periodicals and magazines, etc. Comprehensive information services.

12. Education Navigation: "Education Navigation" is a value-added service in the field of education carried out by China United Network Communications Co., Ltd. and relevant partners. It provides users with online learning through fixed phones, mobile phones and the Internet. Services such as tutoring and educational information. It is the 7th key education navigation within the 116114 phone navigation. It is the only column section that realizes unified keystrokes across the country. It greatly enriches the service content of the phone navigation (114/116114) and creates a new education industry application model, thereby comprehensively improving the User value.

Based on user needs, "Education Navigation" has currently launched five products: interactive tutoring, daily English, interactive teaching aids, campus news, and college entrance examination guide. Among them, the Daily English section has built an easy-to-operate and fully functional English speaking communication platform in order to achieve the goal of everyone speaking English. With the innovative development of the business, it will be integrated into the 3G strategy and launch more comprehensive services in the future.

13. Health Consultant: "116114 Health Consultant" is China Unicom's intensive integration of high-quality health information and service resources relying on the brand advantages of "telephone navigation", and through a unified service support platform across the province. It provides a comprehensive, professional, convenient and value-for-money comprehensive health information service business to families and individual customers using voice as the main method and supplemented by text messages, emails and other methods.

14. Ruyi discount: Ruyi discount electronic coupon is a novel, fashionable electronic payment product that leads the social consumption trend. This product realizes the connection between merchants and users through 114/116114 voice platform, mobile SMS, MMS, business website and other methods. Users can save more money by paying a monthly fee or an on-demand information fee to consume at merchants.

15. Chatterbox: Chatterbox business is a new form of listening to books that integrates life, knowledge, thought and entertainment. It transcribes exciting programs with videos and images as media into audio form, allowing users to Release your eyes and relax your mind in the crisp and melodious sounds.

16. Employment Consultant: "114 Employment Consultant" relies on China Unicom's 116114 brand to intensively integrate talent service information resources across the country, through a unified service support platform across the province, focusing on voice , SMS, MMS, WEB, email, etc., supplemented by other methods, mainly for migrant workers and college graduates, providing comprehensive information services such as employment information inquiry, job information recommendation, employment guidance, job fair information inquiry, etc.

17. Auto Consultant: The "Auto Consultant" service is a convenient service jointly launched by Shandong China Unicom and Shandong Bolian Communication Technology Co., Ltd. It is an information business applied to vehicle and driver management.

The business provides customers with vehicle violation inquiries, annual inspection agency, free car rescue, vehicle moving services, manual GPS, expert online consultation and other information inquiries and services through mobile phone SMS, MMS, IVR, E-mail, etc. By informing the service, members of "Auto Consultant" will experience more complete, personalized and professional car service.

18. Travel booking: Travel booking is a business that provides customers with services such as travel information inquiry, travel route booking, attraction ticket booking, and souvenir purchasing through the 116114/114 platform. Customers can make travel information inquiries or reservations by dialing 116114-4-2. Tourists can also enjoy a variety of services such as air tickets, hotels, golf reservations and car rentals through China Unicom 116114 voice, Internet, mobile WAP and other channels.

19. Financial consulting: The financial consulting business is based on the technical advantages of the communication platform, integrating the financial product content and authoritative financial expert resources provided by the Shanghai and Shenzhen stock exchanges, financial institutions and other partners, and Financial information service products produced through in-depth data extraction and processing allow ordinary people to enjoy a fast, comprehensive, professional and authoritative information and investment and financial management service platform.

20. Travel Consultant: 116114 Travel Consultant is a convenient service launched by Shandong China Unicom and its partners to integrate tourism resources from all over the country. It provides users with travel information consultation, travel routes and services through voice and short and multimedia messages. Attraction ticket booking, souvenir purchasing and other services.

21. Life Assistant: "114 Life Assistant" is a business that provides product shopping information services to users. It strives to become a life assistant for users. The service content includes: product anti-counterfeiting inquiry and Ordering, express delivery services and product exposure columns, etc.

22. Life Navigation: 116114 Life Navigation is a mobile media for the majority of China Unicom users. It is a fashionable lifestyle mobile magazine that can be carried with you and read at any time using mobile phones as a carrier. It is a comprehensive and all-round publication combination. MMS delivers fashionable and cutting-edge lifestyle consumption information to users.

This product is positioned as a publicity and display platform for information navigation and China Unicom’s main business. Each issue will add some information navigation, 3G, broadband and other business promotion content.

23. Car rental travel: 114 car rental travel service business is China Unicom’s use of voice, website and other service channels and methods to meet the needs of mid-to-high-end customers for local public and private reception services by integrating cooperation resources in the car rental industry. As well as comprehensive information services for transportation needs during off-site business travel activities.

24. Traffic Consultant: The "Traffic Consultant" service is aimed at customers' needs for traffic and travel information, combined with a manual service platform, to provide customers with various traffic and travel information inquiries such as travel, weather, road rescue, and news. Serve.

25. Scenic spot services: 114 scenic spot service business provides customers with a full network* integrating scenic spot enquiries, scenic spot ticketing and tour guide assistants through three-dimensional service forms such as 114 voice, wo116114 website and mobile client. **Enjoy service business.

26. Flower booking: Flower booking is one of the business products of 114 Telephone Mall. It is a business that provides customers with flower ordering and delivery services through the 116114/114 platform.

Extended information:

The 114 directory inquiry desk is an important service window of China Telecom, providing customers with 7*24 hours of uninterrupted telephone number inquiry and information inquiry services. In order to better serve the society and further enrich query information, we have recently launched train time and long-distance passenger transport information query, weather forecast query, lunar date query, specialty hotel query, license plate number ownership and other queries. The next step will be to carry out manual reminders, location Inquiry, SMS number reporting, portable address book, corporate switchboard and other services. In short, 114 will be customer-centered and service-oriented, continue to enrich inquiry content, improve service quality, and strive to build itself into a comprehensive information service platform with number inquiry, information introduction, and service orientation.