Consumers have the right to fair trade. When purchasing goods or receiving services, consumers have the right to obtain fair trading conditions such as quality assurance, reasonable price and correct measurement, and have the right to refuse the compulsory trading behavior of operators.
Consumers' rights come from the right to know the truth. Refers to the right of consumers to obtain knowledge about consumption and consumer rights protection.
Refers to consumers' right to supervise goods and services and protect consumers' rights and interests. Consumers have the right to know the real situation of the goods they buy or use or the services they receive.
Administrative law enforcement departments include industrial and commercial administrative departments, technical supervision departments, health supervision and management departments, import and export commodity inspection departments, etc.
The main duties of the administrative department for industry and commerce to protect the rights and interests of consumers are:
1, through the supervision and management of market operators, stop illegal business operations and prevent the occurrence of behaviors that harm consumers' rights and interests;
2, through the supervision and management of various markets, investigate and deal with all kinds of market violations, maintain the order of market transactions, and provide consumers with a fair and safe consumption environment;
3. Investigate and deal with false advertisements and misleading propaganda behaviors through advertising supervision and management, and safeguard consumers' right to choose and legitimate rights and interests;
4, through trademark management, investigate and deal with trademark counterfeiting, and create conditions for consumers to buy quality goods;
5, by stopping all kinds of unfair competition behavior, crack down on and investigate all kinds of violations of consumer rights and interests;
6. Guide the work of consumer associations.
Consumers who have suffered personal or property damage as a result of purchasing or using commodities or receiving services are entitled to compensation according to law.
laws and regulations
Law of the People's Republic of China on Protection of Consumer Rights and Interests
Article 10 Consumers have the right to fair trade.
When purchasing goods or receiving services, consumers have the right to obtain fair trading conditions such as quality assurance, reasonable price and correct measurement, and have the right to refuse the compulsory trading behavior of operators.