1688 is it useful to apply for intervention?
It is useful to apply for the intervention of Xiao Er, even if the seller's shop is closed, the deposit may not be fully refunded. If you can't apply for the intervention of Xiao er. Prove that this order has expired, beyond the after-sales period, and it is useless.
How long will it take to process it?
First of all, analyze the processing time of Alibaba's intellectual property complaints.
The general processing time is 3- 10 working days. Ali platform will give the complainant a three-day appeal period, and Xiao Er will intervene after the appeal period ends and give advice within 4 working days.
The specific content can be found in "About the Complaint Process" published by Taobao:
1. After the complainant registers the complaint account, submits the identity certificate and fills in the complainant's basic information, there will be a review period of 2 working days.
2. The complainant shall fill in the intellectual property information and upload the certificate of rights. If the complainant is not the obligee, the certificate of authorization for intellectual property protection and the identity certificate of the obligee shall also be uploaded. The audit period is 3-5 working days.
3. The complainant initiated the complaint and submitted the specific reasons for the complaint and the link address of the suspected infringing goods. The review period is 3- 10 working days)
Second, Ali's intellectual property platform complained according to the process.
1. Register and upload the identity information and identification materials of the complainant;
2. Select the intellectual property information that needs to be protected and upload the correct certification materials. Once the materials are confirmed, there is no need to submit them repeatedly within the validity period.
3. Select the platform where the suspected infringing goods/shops to be complained about are located, submit the links where the corresponding infringing goods and information are located, and fill in the remarks in detail the reasons for thinking that the other party is infringing;
4. Once the complaint is established, Ali official will delete the infringing link and notify the other party. If the other party complains, the content of the complaint will also be forwarded to the complainant, who will respond accordingly.
Third, the punishment after the successful complaint of intellectual property rights.
General tort punishment: 8 points will be deducted for the first complaint, and no points will be deducted within 5 days after the second complaint.
Other infringement penalties: When others improperly use other people's trademark rights, the first illegal commodity information will be deducted 1 point, and the second and above illegal commodity information will be deducted 1 point, and the same user's behavior will be deducted at most 2 points within 24 hours.
Punishment for serious infringement: the first complaint is limited to 7 days, and the goods are deleted; If the second serious infringement of the same user is established, the right is limited to 15 days. If the number of serious infringements of the same user is established three times, the account will be closed.
In a word, 1688 is definitely useful to apply for customer service intervention. In order to get the result faster, they will deal with this problem in time. I suggest you keep the evidence, which is very important for both the merchant and the consumer.