Abstract: More and more online games have entered the public eye. Various cool and exquisite games can allow many people to find a lot of fun in them, but in the process of playing games , infringement often occurs. Generally speaking, we can protect our rights through operator complaints, administrative complaints, and criminal complaints. In addition, our country has also launched a special online game complaint platform to help consumers protect their rights. Next, we will work with small businesses. Let’s take a look together. Methods for safeguarding rights in online games 1. Operator complaints are made to the operators that operate Internet services. Large websites, such as Taobao, Weibo, WeChat and portals, have online complaint pages. Just complain directly according to their rules. . But after all, these service providers are not governments or courts. They have commercial interests and do not necessarily want infringing content to disappear. Therefore, the handling of complaints after receiving them often makes complainants a little unhappy.

2. Administrative Complaints The copyright administrative complaint department is the Copyright Office. If it is an online game, you can also complain to the Ministry of Culture. Due to the well-known reasons of government efficiency and local protectionism, the effect of complaints may not be Meet the complainant's expectations. Sometimes, however, complaints can have unexpected effects.

3. Criminal complaints are the most powerful. People have been arrested. How dare they continue to piracy? However, our public security and Internet surveillance departments spend most of their energy on maintaining social stability, combating online rumors, and combating subversion. The government's actions are taken into account, and not much energy is spent on fighting piracy. Therefore, large companies and state-owned enterprises currently use this method more often, because the government has to protect large taxpayers, but there is basically no hope for small companies.

4. Platform complaints In order to actively respond to the "Opinions on Strictly Regulating the Management of the Online Game Market" of eight national ministries and commissions, the China Online Game Complaint Platform was officially established in 2017. This platform is oriented to and serves all games in China. The national online game supervision platform for netizens severely cracks down on game account theft, account bans, induced consumption, suspected gambling, pornography and other issues, and promotes the healthy development of the online game industry.

China Online Game Complaint Platform Acceptance Scope 1. Account issues 1) Unreasonable account suspension: The game official improperly blocks the player's game account

2) The account does not exist: Game players log in to the game prompt The account does not exist. The account has been canceled and cannot be retrieved.

3) The account is stolen: The game player’s original account password login prompt is incorrect, and the game account cannot be retrieved

4) The game items are stolen: The equipment in the game player’s account, Props, game currency, etc. were stolen, but the game officials did not cooperate in recovering them.

5) The purchased account is retrieved by the seller: After the game player purchased the account on a third-party platform, the account was retrieved by the seller within the game. The account cannot be recovered.

2. Recharge issues 1) Arrival delay: In-game/third-party recharge platforms recharge the game and the recharge has not been received for more than 24 hours.

2) Excessive deductions: The platform deducted excessive fees when recharging the game, and the platform was not processed.

3) The received content does not match: After recharging in the game, the amount or expiry of the recharge does not match the actual order.

4) Unknowing recharge: If a child recharges without the parents’ knowledge, the merchant will not refund the money.

5) Unreasonable deductions: The user has not opened an account in the game, and the bank receives the recharge and deduction records of the game. Contacting the merchant failed.

3. Activity issues 1) No rewards: Game players who participate in game activities meet the reward conditions but do not receive rewards.

2) Participation in activities cannot be redeemed: The user meets the official game activity conditions but is not eligible to redeem the prize, and cannot redeem the prize, etc.

3) Gambling-style lottery: The game official has not announced the probability of winning. In-game lottery activities such as big roulette, box flipping, etc. are carried out. It is extremely difficult for players to win prizes if they participate in the activities.

4. Technical issues 1) Game plug-ins: There are third-party software or programs that can be used to cheat in the game, which will affect the game balance and destroy the game experience. The game official will not deal with it.

2) Game loopholes: There are obvious loopholes in the game that affect the game balance, and the game side has not solved it yet.

3) Data rollback: Without official notification in advance, the experience points and virtual items accumulated by players during a certain period of time are suddenly lost, and the relevant data is rolled back to the state of the original period.

4) Secret modification of game data: Without official announcement from the game, the data of in-game characters, equipment, props, etc. have changed compared with the data at the front-end time.

5. Service quality 1) Customer service quality: The game customer service has a bad attitude towards players and abuses them.

2) Game suspension: The game official suddenly stopped operating the game without making an announcement in advance.

3) Server quality: The game player’s computer configuration is OK, but the game is frequently disconnected, the game is very stuck, and the game is down. The game side has yet to resolve the issue.

6. Intellectual property rights 1) Copyright: infringement disputes, in-game scenes misappropriating certain images as background images, in-game fonts being pirated, game music, game stories, etc. infringing other copyrighted products.

2) Trademark: Unauthorized use of registered trademarks of other products, games, etc. in the game seriously infringes on the rights of the copyright owner.

3) Patent: The development technology used in the game misappropriates the patent of the patent owner.

7. Others 1) Game transaction fraud: In-game players conduct fraudulent transactions privately.

2) Uncivilized behavior: In the game, players use the screen to curse, make uncivilized remarks and other uncivilized behaviors.

3) Games suspected of gambling, pornography, pyramid schemes and other illegal issues can be reported and dealt with