If the express package is damaged and the contents inside are damaged, you can ask for compensation. This is the responsibility of the courier, and complaints should be made realistically and require compensation.

According to Article 19 of the "Interim Express Regulations", two or more enterprises operating express delivery business can use a unified trademark, font size or express waybill to operate express delivery business. Enterprises operating express delivery business as stipulated in the preceding paragraph shall sign a written agreement to clarify their respective rights and obligations, abide by the agreed service agreements, implement unified management in terms of service quality, safety assurance, business processes, etc., and provide users with unified express tracking Inquiry and complaint handling services.

If the user's legitimate rights and interests are damaged due to delay, loss, damage or shortage of internal parts, the user can request compensation from the company that owns the trademark, font size or express waybill, or the company that actually provides express delivery services. compensation.

Extended information:

Article 27 of the "Interim Regulations on Express Delivery" If the express delivery is delayed, lost, damaged or has insufficient internal parts, the insured express delivery shall be treated as follows: The liability for compensation shall be determined according to the price insurance rules agreed between the enterprise and the sender; for uninsured express mail, the liability for compensation shall be determined in accordance with the relevant provisions of civil laws. The state encourages insurance companies to develop express delivery loss compensation liability insurance and encourages companies operating express delivery business to purchase insurance.

Article 35: Enterprises operating express delivery business shall establish and improve a sound production safety responsibility system in accordance with the law to ensure the safety of express delivery services. Enterprises operating express delivery business shall formulate emergency response plans in accordance with the law and conduct regular emergency response drills; if an emergency occurs, they shall promptly and properly handle it in accordance with the emergency response plan and immediately report to the local postal management department.