Consumers should prepare civil lawsuits and file lawsuits in relevant courts.

1. Prepare a civil lawsuit.

2. Bring a lawsuit to the people's court with jurisdiction and submit relevant evidence materials.

3. Attend and participate in litigation activities on time according to the notice of the People's Court.

4. If you are dissatisfied with the first-instance judgment or ruling, you should appeal to the original People's Court or the People's Court at the next higher level within 15 days after receiving the judgment or within 10 days after receiving the ruling, and submit an appeal petition.

5. Understand the Consumer Rights Protection Law of the People’s Republic of China. Only by understanding the various laws and regulations on consumer rights protection in the Consumer Rights Protection Law can we better exercise our rights and fulfill our obligations.

6. Understand the attributes of the product before purchasing. Regarding product types and specifications. You should know as much as possible about the performance, raw materials, structure, certification, date of manufacture, consumption period, instructions for use, after-sales service and other information about the product itself, as well as the information about the product producer and operator such as the trademark, manufacturer, place of production, distributors, etc.

7. Save the purchase receipt. After purchasing, you should ask the seller to issue invoices, receipts or other written supporting materials as much as possible so that you can effectively make a claim in the event of infringement.

Legal Basis

"Consumer Rights and Interests Protection Law of the People's Republic of China"

Article 37 Public Welfare Responsibilities of Consumer Associations Consumption The consumer association performs the following public welfare responsibilities:

(1) Provide consumer information and consulting services to consumers, improve consumers’ ability to safeguard their legitimate rights and interests, and guide consumption in a civilized, healthy, resource-saving and environmentally friendly manner methods;

(2) Participate in the formulation of laws, regulations, rules and mandatory standards related to consumer rights and interests;

(3) Participate in the supervision, inspection and supervision of goods and services by relevant administrative departments. Inspection;

(4) Report, inquire and make suggestions to relevant departments on issues related to the legitimate rights and interests of consumers;

(5) Accept consumer complaints and respond to complaints Investigate and mediate the matter;

(6) If the complaint involves quality issues of goods and services, a qualified appraiser may be entrusted with the appraisal, and the appraiser shall inform the appraisal opinion;

(7) For behaviors that damage the legitimate rights and interests of consumers, support the injured consumers in filing lawsuits or filing lawsuits in accordance with this law;

(8) For behaviors that damage the legitimate rights and interests of consumers, expose and disclose them through mass media criticize.

People's governments at all levels should provide necessary funding and other support to consumer associations in performing their duties.

Consumers associations should conscientiously perform their duties of protecting consumers’ legitimate rights and interests, listen to consumers’ opinions and suggestions, and accept social supervision.

Other consumer organizations established in accordance with the law carry out activities to protect the legitimate rights and interests of consumers in accordance with laws, regulations and their charters.