1. Will Amazon's complaint about photo infringement affect the store?
Amazon complains that picture infringement will affect the store.
Will affect. The protection of intellectual property rights in European and American countries is quite strict. On the Amazon platform, if the seller is complained of infringement, the goods will be removed from the shelf and the account will be sealed directly. Therefore, this problem should be paid attention to immediately.
First of all, we must find out the products or related housing information that infringe intellectual property rights. Take the initiative to remove the complained products to avoid being complained again. Contact the complainant, sincerely apologize and explain the situation, and ask for reconciliation, which can generally be solved.
However, if the other party still does not respond after apologizing, it is recommended to entrust a lawyer or firm with relevant case handling experience to help.
Second, how to do it?
1, stealing the listing diagram of the same product.
Amazon will not investigate the source of pictures when uploading pictures of goods, but if the original seller of pictures finds and provides evidence to complain, if the situation is verified by Amazon, it will be warned or directly blocked.
Even if it is a second creation, there will be the possibility of infringement, so it is safer to take pictures by yourself, which can better reflect the differences in details of our own products.
2. There is no infringement in the product image itself.
① Products cannot have logo and watermarks of other brands, especially some star avatars and cartoons, such as Doraemon and Naruto. If cartoon characters like Mickey Mouse and Snow White are targeted by Disney bosses, it is estimated that this store will be gone.
Without the authorization of the brand, even if the pictures are taken by themselves, it is also considered infringement, because the copyrights such as trademarks and appearances are owned by others.
How to deal with infringement complaints
Amazon will not actively investigate the seller's picture infringement. You will receive a warning letter from Amazon after confirming other sellers' complaints. What should I do at this time?
Situation 1: You did use other people's drawings.
Amazon's warning letter will provide the complainant's contact information. At this time, you should take the initiative to delete the picture, and sincerely apologize to the other party to ensure that you will no longer use the other party's picture.
At the same time, they can also consult the treatment plan they want, take the product off the shelf or make compensation, and it is best to reach a cooperation model. Of course, the ultimate goal is to get the other party to withdraw the complaint.
If the other party doesn't reply to the email, you can consider using other channels to communicate, such as finding their brand website, or finding a phone to communicate through other channels.
Although a warning may not be enough to close the shop, it is still a hidden danger.
Situation 2: Malicious complaints from competitors
This situation is not without, and the original picture should be kept after taking pictures. If this happens, you can provide the source code of the picture, shooting time, use time and so on to make a complaint.
Situation 3: The store is frozen due to the infringement of pictures.
The bigger the brand involved in image infringement, the more serious the consequences. If you directly withdraw the sales right because of infringement, you can refer to the topic of "Amazon closing the store" on Hugo. And make a complaint according to the actual situation and restore the right to sell.