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What if the trademark registration certificate is not received?

Our company is an agency, and a trademark with the registration number of 22168314 has been announced in February 218. The process on the website of the Trademark Office also shows that the registration certificate has been issued, but we have not received the registration certificate so far. It's too difficult to make a liberal arts call. I also left a message on the message platform, and my reply was that it was sent to the agency in March, telling us to contact the agency.

the problem is that I have already explained that we are the agency and have not received the certificate. The applicant has been urging us, so we will report it to you. You said you sent it, but we didn't receive it. How can we verify it like this?

after investigation, the barcode of the registered letter of the above-mentioned trademark registration certificate is XC41923229911. Please check the delivery status with the post office.

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