If it is the second time, there will be two penalties.

First, these 25 commodities have been deleted.

Two. Is to deduct two points from your store, saying that it is improper use of other people's power.

Solution: First of all, contact the official customer service as soon as possible to see how to solve this kind of problem and find out the reason, so as to try to solve this matter.

When we receive a complaint, we must not panic. First of all, we should analyze the reasons and contents of the complaint, and treat it according to the specific situation. If you receive similar complaints from sellers, such as "copyright infringement, intellectual property infringement and copyright infringement", you should confirm whether the complaints are true according to your own situation. If the complaint is true, you should immediately remove the goods from the shelves to avoid being severely punished by Taobao. If it is a malicious complaint from a seller in the same industry, a complaint should be initiated at this time to denounce the seller's bad behavior. At the same time, you need to contact Taobao customer service to explain the situation. After confirming the facts of the malicious complaint, the customer service will void the complaint and the seller will not be punished.

If you receive complaints from the buyer, such as the buyer's dissatisfaction with the quality of goods, service attitude, courier company, etc. You should contact the buyer in time to see if you can make compensation to the buyer, such as giving gifts and discounts. In exchange for the buyer's understanding. After all, people are emotional animals. As long as you put your heart into it, you will definitely impress the buyer to drop the lawsuit. If, after communication, the buyer still does not withdraw the lawsuit, he should also lodge a complaint, explain the situation to Taobao, and then wait for Taobao's judgment and punishment results. Under normal circumstances, if the complaint is recognized as valid by Taobao, the seller will be deducted accordingly, which has a great impact on the seller.

Since the seller has complained, you should complain, otherwise the system will punish you. Just refute the seller's reasons according to the actual situation.

The typical trick of a liar is to take pictures without paying. If you charge him, he will disappear immediately. Because he didn't pay, he didn't go through the refund procedure. It is almost impossible for you to recover the loss. The biggest feature of this liar is zero credibility. He specializes in cheating in new stores, and he won't pay if he shoots it. He will also say that many shopkeepers pay attention.

Complaints about Taobao shops are a common problem for Taobao sellers. When such a problem occurs, the seller should seriously reflect on his behavior and firmly believe that "a straight body is not afraid of a crooked shadow." As long as you abide by the law and operate according to law, you are not afraid of complaints.