1. To whom should a merchant complain about product quality problems? First, contact the Consumer Association, hotline 12315. If the problem cannot be resolved, please contact the competent enterprise department, technical supervision department, industrial and commercial administration department, or commodity inspection department. Finally, you can file a lawsuit with the People's Court. The competent department of the enterprise is the management agency, which directly restricts the enterprise. It would be easier to solve quality problems if they were addressed directly to them. However, sometimes the competent departments of individual enterprises tend to take a passive attitude towards solving problems because they consider output value and profits. The Consumers Association is an organization jointly established by the government's technical supervision, industry and commerce, commodity inspection and other departments to solve the difficulties encountered by consumers. It covers a wide range of areas and is affiliated with the industrial and commercial administration department. It is easier to solve problems. Therefore, when consumers find problems when purchasing consumer goods, they can first go to the consumer association. The industrial and commercial administration and technical supervision departments have a clear division of labor for commodity quality supervision and inspection. The industrial and commercial administration department is mainly responsible for investigating and punishing illegal activities in the production and distribution of adulterated products and counterfeit products in market management and trademark management. The technical supervision department is responsible for investigating and handling product quality liability issues in the fields of production and circulation. The act of reselling and defrauding inferior goods in the market, whoever discovers it will deal with it. Therefore, if you purchase adulterated and counterfeit goods in the market, you can complain to the industrial and commercial department. If there are quality problems with the goods purchased in the production and circulation field, you can complain to the technical supervision department. Consumers can also solve quality problems that are not easy to solve through the People's Court in accordance with the law.

2. The legal scope of responsibilities of the Consumers Association includes accepting consumer complaints. Article 37 of the "Consumer Rights and Interests Protection Law of the People's Republic of China", the Consumers Association performs the following public welfare duties: Responsibilities: (1) Provide consumer information and consulting services to consumers, improve consumers’ ability to safeguard their legitimate rights and interests, and guide consumption patterns that are civilized, healthy, resource-saving and environmentally friendly; (2) Participate in the formulation of relevant consumer rights and interests laws, regulations, rules and mandatory standards; (3) Participate in the supervision and inspection of goods and services by relevant administrative departments; (4) Report, inquire and make suggestions to relevant departments on issues related to the legitimate rights and interests of consumers (5) Accept complaints from consumers and conduct investigation and mediation on the complaints; (6) If the complaints involve quality issues of goods and services, a qualified appraiser may be entrusted with the appraisal, and the appraiser shall inform the appraisal opinion; (7) ) For behaviors that damage the legitimate rights and interests of consumers, support the injured consumers in filing lawsuits or bring lawsuits in accordance with this law; (8) For behaviors that damage the legitimate rights and interests of consumers, expose and criticize through the mass media. According to my country's current legal system, the first choice department for consumers to complain when encountering product quality problems is the consumer association. One of the responsibilities of the Consumers Association is to accept consumer complaints and investigate and mediate problems. Of course, if consumers are not satisfied with the outcome of the mediation settlement, they can continue to seek resolution until filing a lawsuit. For more questions, please go to Legal Consulting.