Question 1: How does an express delivery company manage its couriers? For companies with relatively large express delivery volumes, they generally select specialized express delivery dispatchers to handle the company's express delivery business. The quality of the express delivery dispatcher's work directly affects the completion of the company's express delivery work. 1. Strict selection In order to ensure the smooth progress of future work, we must first carefully select high-quality express dispatchers. The selection process is also a management process. You should select some couriers who are careful, responsible, patient and punctual to carry out express delivery work. 2. Strict requirements: After recruiting personnel, they must be put to good use. Specifically, there are the following points: 1. Strengthen work discipline. Couriers often come and go near the company's front desk. If they are dressed informally, it will affect the company's image. Therefore, there must be strict requirements on the image of couriers. Of course, couriers are not required to wear fancy clothes. In principle, they are required to be dignified and generous. 2. In terms of attendance, couriers are required to come to work on time and ask for leave if necessary. The most important thing is to be punctual. Require couriers to deliver items on time. If the delivery of the item is delayed, you are required to fill out the "Express Delay Form". 3. Handling emergencies There will always be conflicts of one kind or another in the process of cooperation. When dealing with these issues, the interests of the company should be paramount. You need to grasp the following points: 1. Talk to the person in charge of the company. Because talking to someone in charge will work. 2. Always communicate with the courier. In order to detect problems in time. All in all, as an administrator, you should manage couriers as if they were employees of your company.
Question 2: How to manage couriers? Companies with relatively large express delivery volume generally select specialized express dispatchers to handle the company's express delivery business. The quality of the express delivery dispatcher's work directly affects the completion of the company's express delivery work. 1． Strict Selection In order to ensure the smooth progress of future work, we must first carefully select high-quality express dispatchers. The selection process is also a management process. You should select some couriers who are careful, responsible, patient and punctual to carry out express delivery work. 2. It is strictly required that after the personnel are recruited, they must be put to good use. Specifically, there are the following points: 1. Strengthen work discipline. Couriers often come and go near the company's front desk. If they are dressed informally, it will affect the company's image. Therefore, there must be strict requirements on the image of couriers. Of course, couriers are not required to wear fancy clothes. In principle, they are required to be dignified and generous. 2. In terms of attendance, couriers are required to come to work on time and ask for leave if necessary. The most important thing is to be punctual. Require couriers to deliver items on time. If the delivery of the item is delayed, you are required to fill out the "Express Delay Form". 3． There will always be conflicts of one kind or another in the process of cooperation in handling emergencies. When dealing with these issues, the interests of the company should be paramount. You need to grasp the following points: 1. Talk to the person in charge of the company. Because talking to someone in charge will work. 2. Communicate frequently with the courier. In order to detect problems in time. All in all, as an administrator, you should manage couriers as if they were employees of your company.
Question 3: How does the express delivery company manage its employees? Hello. I suggest you calm down first, because a slap won't make a sound. Courier companies only exist in the form of storefronts, and the daily delivery tasks are very heavy. There is no time for training on corporate culture and business literacy. Don't be too self-centered, give in to each other, use polite words, and the sky is brighter.
Question 4: How to manage an express delivery company 1. Strict selection
In order to ensure the smooth progress of future work, we must first carefully select high-quality express dispatchers. The selection process is also a management process. You should select some couriers who are careful, responsible, patient and punctual to carry out express delivery work.
2. Strict requirements
After the personnel are recruited, they must be put to good use. Specifically, there are the following points:
1. Strengthen work discipline. Couriers often come and go near the company's front desk. If they are dressed informally, it will affect the company's image. Therefore, there must be strict requirements on the image of couriers
. Of course, couriers are not required to wear fancy clothes. In principle, they are required to be dignified and generous. 2. In terms of attendance, couriers are required to come to work on time and ask for leave if necessary. And the most important thing is
punctuality. Require couriers to deliver items on time.
If the delivery of the item is delayed, you are required to fill out the "Express Delay Form".
3. Handling emergencies
There will always be conflicts of one kind or another in the process of cooperation. When dealing with these issues, the interests of the company should be paramount. You need to grasp the following points: 1. Talk to the person in charge of the company. Because
Talk to the person in charge, so that it will work. 2. Always communicate with the courier. In order to detect problems in time.
All in all, as an administrator, you should manage couriers as if they were employees of your company.
Question 5: How to be an excellent courier. In addition to requiring investors to be familiar with business processes and master the basic service skills of the position, they should also possess certain abilities and qualities.
1. Basic requirements for the ability and quality of investors. Responsibility and execution ability. The investment service is not only a standardized service process, but also has the characteristics of personalized service; the service process must comply with the requirements of the express investment service process and operating specifications, and the personalized requirements of customers must be met within a reasonable range. Only by meeting the customer's needs Only with personalized requirements can the express delivery investment service be better; investors must obey the management and arrangements of their superiors, have the concept of a game of chess for the entire network, and have strong executive power.
Hardship and dedication. The work of recruiting investors is both hard and tiring, but also more joyful and rewarding. The spirit of hard work and hard work is a must; it is about both rewards and dedication. Dedication must be rewarded. If you want to make a breakthrough in business, you can only provide customers with high-quality products. Service, first of all, dedication, can gain the recognition and trust of customers, and then reap rewards.
Service mentality and service awareness. Have a good service attitude and be an optimistic investor; have a proactive sense of service, want to be in front of customers, meet customer needs in a timely manner, and strive to exceed customer needs in service.
Professional knowledge and literacy. Mainly include: basic business knowledge, packaging and other professional knowledge; have a professional professional image; have customer service etiquette; have the ability to maintain and develop customers.
Market awareness and competition concepts. Establish the concept of customer first, customer-centered and market-oriented. Provide timely feedback on customer information and competitor information in the segment; maintain the corporate image, do not say or do anything that damages the corporate image, and handle customer complaints and complaints correctly.
2. Professional performance of the investor’s quality and ability. In the basic work of express delivery investment services, customer maintenance, customer development, and market competition, we must constantly improve our abilities to meet the company's basic requirements for investment recruiters. At the same time, we must be knowledgeable about these tasks in every link. Understand deeply to continuously improve your abilities and qualities. The key point lies in the continuous understanding of the investment position. The deeper the understanding of the job connotation, the greater the motivation for ability improvement. (1) Clarify the connotation of the investment position. Internally, Lan Toogang: focus on responsibility and ensure the operation of the entire network; externally: customer interface, representing the image of express delivery. Lanchanggang is the connection point between express delivery's internal operations and external services. It is the main manifestation of the safe, fast, accurate and convenient service characteristics of express delivery, and the fundamental guarantee of customer satisfaction. (2) Focus on basic business knowledge. Investment recruiters must have: good professional ethics, which means loving their job, being able to endure hardships, having a spirit of dedication, and network awareness; having strong professional knowledge, that is, having a firm grasp of business types, operating procedures and operating specifications, network knowledge, and service etiquette Knowledge, etc.; proficient in service knowledge, that is, familiar with customer communication skills, basic marketing knowledge, knowledge of handling customer complaints, customer development and maintenance knowledge. (3) Improve own service capabilities. Carefully train and improve the ability to provide investment services; serve with sincerity and strengthen customer service capabilities; be good at innovation and improve the ability to open up the market.
Excellent investment solicitors need to have certain abilities and qualities, but in general, the effectiveness of their ability and quality improvement can be verified through external performance, that is: good investment service benefits and high market share , high customer satisfaction.
1. Learning and training. Focus on learning and training: job knowledge: relevant knowledge involved in recruiting positions; job operation methods: the latest job procedures and operating specifications; customer service skills: skills in customer communication, customer service, customer maintenance and development, etc.
In learning, we must have a correct learning attitude, abandon old experiences, and learn with an open mind; we must actively accept new knowledge and improve our own learning ability; we must not only learn from experience and books, but also learn from reality.
2. Job practice. Combine the knowledge and skills learned, continue to practice in the position, and summarize and improve the knowledge level and ability quality. In addition, in practice, we must learn from the experience of supervisors and leaders; we must learn skills from colleagues; we must learn good practices from competitors; we must learn from customers to meet their needs
3. Look for gaps. In learning and practice, actively look for gaps and work hard to fill them. The main ways to find the gap include: difficulties often encountered at work; problems that often arise at work; complaints and complaints from customers; new needs of customers; and new requirements of enterprises for job recruitment. Learning and ability improvement are a step-by-step cyclical process, and the awareness and ability of continuous learning must be established. Actively looking for gaps and deficiencies in continuous learning and training and continuous on-the-job practice is the source of ability improvement. Through the cycle,...>>
Question 6: How to manage an express company well? Can the experts help? For companies with relatively large express volume, they usually select specialized express dispatchers to handle the company's delivery. Express delivery business. The quality of the express dispatcher's work directly affects the completion of the company's express delivery work. 1. Strict Selection In order to ensure the smooth progress of future work, we must first carefully select high-quality express dispatchers. The selection process is also a management process. You should select some couriers who are careful, responsible, patient and punctual to carry out express delivery work. 2． Strict requirements Once personnel are recruited, they must be put to good use. Specifically, there are the following points: 1. Strengthen work discipline. Couriers often come and go near the company's front desk. If they are dressed informally, it will affect the company's image. Therefore, there must be strict requirements on the image of couriers. Of course, couriers are not required to wear fancy clothes. In principle, they are required to be dignified and generous. 2. In terms of attendance, couriers are required to come to work on time and ask for leave if necessary. And the most important thing is to be punctual. Couriers are required to deliver items on time. If the delivery of the item is delayed, you are required to fill out the "Express Delay Form". 3. Handling emergencies There will always be conflicts of one kind or another in the process of cooperation. When dealing with these issues, the interests of the company should be paramount. You need to grasp the following points: 1. Talk to the person in charge of the company. Because it will work if you talk to someone in charge. 2. Communicate frequently with the courier. In order to detect problems in time. All in all, as an administrator, you should manage couriers as if they were employees of your company.
Question 7: What kind of management method does the company use for the company's express delivery? Please be comprehensive. . Thanks. Shanghai Shengtong Industrial Co., Ltd. was established in 1993 and registered in Xiaokunshan Economic Zone, No. 18 Qin'an Street, Xiaokunshan, Songjiang District. It is a domestic joint venture (private) enterprise mainly engaged in express delivery. At present, the company's main business location is No. 6186, Beiqing Highway, Qingpu District, Shanghai. At present, the company headquarters has nearly 1,000 employees, including Shanghai Company, Strategic Development Department, Information Technology Department, Network Management Department, Operations Department, Customer Service Department, Finance Department, General Management Department, Market Development Department and various district and county companies in Shanghai. department. The company has established more than 800 branches in provincial capital cities (except Taiwan) and other large and medium-sized cities across the country, attracting more than 1,100 franchise outlets, and has more than 20,000 employees in the entire network. The company's registered trademark is "STO + STO" and the registration number is 1379930. Mainly undertakes express delivery business for non-letters, samples, and large and small items. In March 2004, the company passed ISO9001:2000 international quality management system certification. The company pursues the enterprise spirit of "unity, pragmatism, pioneering, and innovation" and the service policy of "fast, accurate, safe, thoughtful,". The company has been operating for more than ten years and has won the trust and support of our customers.
Since its establishment in 1993, under the correct leadership of Chairman Chen Dejun, with the support and care of our customers, and with the hard work and tenacity of all employees, the company has become one of the most influential private enterprises in the domestic express delivery field. First, it has won the honorary titles of "Trustworthy Enterprise" and "Advanced Enterprise" among private enterprises in Songjiang District, Shanghai from 2000 to 2005; in 2005, the company won the title of "Top Ten Influential Logistics Brands in China". Mr. Chen Dejun, the chairman of the company, personally Won the honorary title of "Top Ten Outstanding Entrepreneurs in Brand Building in China". The company has formed a smooth express delivery network across the country and established business contacts with Hong Kong, Macao and foreign major cities.
Question 8: How does a courier company pay for the positions it needs? How to manage? Hello! An express delivery company needs personnel for express delivery collection, sorting, sealing, transshipment, delivery, information entry, inquiry, market development, and difficult express delivery processing. The monthly salary of sorting, sealing, transshipment, delivery, information entry, and query personnel ranges from 3,000 yuan to 6,000 yuan. The monthly salary of market development personnel is about 5,000 yuan. The income of collection and delivery personnel is not fixed. The salary commission part mainly comes from For package collection, the commission for each package collection is about 10%. If you receive more items, your salary will be higher, and if you receive less items, your salary will be lower. Each courier is responsible for a different area, and the number of parcels collected varies greatly. The monthly income ranges from 2,000 yuan to 20,000 yuan.
The management of an express company is mainly to manage the couriers:
1. Strict selection
In order to ensure the smooth progress of future work, we must first carefully select good quality couriers. courier dispatcher. The selection process is also a management process. You should select some couriers who are careful, responsible, patient and punctual to carry out express delivery work.
2. Strict requirements
After the personnel are recruited, they must be put to good use. Specifically, there are the following points:
1. Strengthen work discipline. Couriers often come and go near the company's front desk. If they are dressed informally, it will affect the company's image. Therefore, there must be strict requirements on the image of couriers. Of course, couriers are not required to wear fancy clothes. In principle, they are required to be dignified and generous. 2. In terms of attendance, couriers are required to come to work on time and ask for leave if necessary. The most important thing is to be punctual. Couriers are required to deliver items on time. If the delivery of the item is delayed, you are required to fill out the "Express Delay Form".
3. Handling emergencies
There will always be conflicts of one kind or another in the process of cooperation. When dealing with these issues, the interests of the company should be paramount. You need to grasp the following points: 1. Talk to the person in charge of the company. Because talking to someone in charge will work. 2. Always communicate with the courier. In order to detect problems in time.
Thanks for reading!
Question 9: How to manage a courier company well? First of all, the attitude of couriers towards customers is very important. They must be enthusiastic, polite and patient. These things need to be trained! Also, you must be familiar with the surrounding routes, otherwise efficiency will be affected, so this requires training! There is also the packaging of some items that must be considered and trained!
Question 10: How to be a successful courier by planning a route map reasonably, paying more attention to customers’ delivery patterns, remembering each customer’s sending and receiving preferences and time, organizing customer information, doing more homework, etc. Wait, there are a lot