Using the wrong glue, the tiles fell off the wall one by one, but the tile gluer didn't know that he had sold the wrong goods. Recently, Mr. Li, a Hengyang netizen who is renovating his new house, has encountered such troubles. In the face of dealers who don't understand the performance of products, Mr. Li vomited, who should bear the loss of nearly 70,000 yuan?

Complaint: All the tiles fell off in less than three months.

In May, Mr. Li bought tile glue to add tiles at the distribution point in Hengnan County, Yilaide. Mr. Li estimated that the tile area of living room, dining room, corridor and home garden is about 150 square meters.

Mr. Li said that he bought 70 bags of 55 yuan/bag of Ylaide glue when the master pasted the tiles.

In August this year, Mr. Li found that all the tiles stuck on the wall had fallen off. Mr. Li immediately found the distribution point to reflect the relevant situation. The other party said that the tile fell off because the glue used by Mr. Li was wrong, and there was no quality problem with the glue itself.

In this regard, Mr. Li questioned that during the renovation process, the dealer personally delivered tile glue many times and checked the progress of the project on the spot. "The other party knows the size of the tiles I bought. When the master was working at the construction site, the dealer didn't mention that the glue model was wrong. Now that there is a problem, shirking is untenable. " Mr. Li said that he also questioned the glue quality of Ylaide brand and the professionalism of the company. Why do dealers sell glue at will without knowing the product performance? Didn't Ylaide's company conduct relevant training for dealers? "

Dealer: The key reason for falling tiles is improper construction.

Regarding Mr. Li's query, Mr. Zhou, a distributor in Hengnan County, Iled, responded that the tile that Mr. Li posted was 400*800, and only T2 reinforced glue could be used for the tile of this specification, but Mr. Li bought T 1 ordinary glue. He told reporters that he didn't know that T 1 glue could not be used to paste 400*800 tiles, so the tiles would fall off. After the incident, he communicated with the general distributor of Hengyang City and learned that the glue purchased by Mr. Li was wrong.

Boss Zhou said that if the goods sold to Mr. Li are fake, the dealer should be responsible, but now the product quality is fine, and he thinks the dealer should not be responsible.

Mr. Zi, the general agent of Yilide Hengyang, said that he invited a professional bricklayer to analyze the reasons for the tile falling. He told reporters that the key reasons for tile falling off are improper construction and operational errors. "When you paste tiles, you need to fill the back with glue, but when we observe the fallen tiles, we find that there are only six glues on the back, and there is a lot of dust on the back of the tiles. The glue directly hits the dust, which makes the tiles unstable."

Manufacturer: There is no quality problem in the product, which is caused by the negligence of the dealer.

Is it improper construction or glue sales error? Or is there something wrong with the quality of the product itself, as Teacher Li questioned? With questions, the reporter called Guangdong Keshun Chemical Co., Ltd., the manufacturer of Ylaide, on the afternoon of1October 9, 65438.

Manager Li, who is in charge of sales in the Hunan area of Aided, told the reporter that their products have been tested by relevant state departments, and the quality of the products themselves is absolutely no problem, mainly because the dealers sold the products to customers, and the responsibility is not in the company.

The reporter asked, before the dealers joined, whether the manufacturers would train the dealers on product performance. Manager Li responded that the instructions and details of tile adhesive were distributed to agents, and the dealers may have neglected to explain the details to customers for a while.

Later, manager Li said that he was in a meeting and could only respond so much for the time being, so he hung up.

In addition:

Mr. Zi, the general distributor of Hengyang City, responded to the reporter that he provided Mr. Li with 120 bags of reinforced tile glue and asked the bricklayer to fill a room. If the tiles don't fall off after one year, Mr. Li will pay 120 bags of tile glue again. The boss said that as the general agent, he has taken on the responsibility.

(Source: Huasheng Online)